DuraFast Label Company is looking for a customer service representative to provide support and services to clients. The CSR will answer incoming phone calls, emails, chat messages, and social media posts from customers. We're looking for someone who's friendly and outgoing; we want you to be the voice of our company.

Requirements

We're looking for someone who's familiar with CRM practices and has technical proficiency with computers, printers, and copiers. The successful candidate will have excellent written and verbal communication skills and the ability to work collaboratively in an office atmosphere of increased responsibility.

The CSR will thrive in a fast-paced customer service environment. The CSR is also detail-oriented and able to multi-task efficiently.

Our office is in Etobicoke (Toronto), Ontario. Excellent written and verbal communication skills with the ability to negotiate, persuade, and influence. Proficient in Microsoft Office, CRM software (Zoho preferred), and Google Docs.

· Two or more years of customer service experience.

· Experience in a fast-paced environment preferred, especially with a growing, entrepreneurial or technical company.

· Customer-focused with the ability to build rapport and maintain relationships.

· Problem-solving skills

· Ability to work effectively with ongoing distractions

· Collaborate and work effectively with other team members

· Ability to work independently and seek out assistance as needed





· Respond to customer inquiries promptly by listening carefully to their concerns and working closely with them until the problem is satisfactorily resolved.

· Follow up after an interaction has occurred in order to ensure that the satisfaction level of a particular client's issue was met or exceeded

Benefits

Job Type: Full-time

DuraFast Label Company manufactures blank labels and sells complete color label printing solutions, enterprise printers and copiers, finishing systems, digital cutters, labels, accessories, and supplies to business customers across Canada and the United States. We are looking for an experienced customer service representative to keep our customers happy. If you are a team player who is excited about working in a fast-paced environment for a growing company, we’d like to hear from you.

Hours: Full time from 9:00 am to 6:00 pm; Monday to Friday

Location: Etobicoke (Toronto), Ontario

Compensation: Negotiable based on experience

Benefits: Medical, Dental, Vision, Prescription Drugs

Start Date: Immediately

How to Apply

If this sounds like the job for you, send us your resume with a cover letter that includes your experience and salary expectations and outlines why you're the perfect candidate for the job.

DuraFast Label Company is an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, sexual orientation, gender identity or expression, disability status, genetic information, or any other characteristic protected by law.

📌 Customer Service Representative (CSR) (Toronto)
🏢 Sector Nine Distribution
📍 Toronto