Duties/Responsibilities:

- Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products considered for sale to PGW.

- Call center functions to provide quality customer service.

- Ensure the company establishes and maintains constant communication with customers.

- Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.

- Generate sales/buys from online leads.

- Assume other duties as assigned.

- Required to work an assigned Saturday when needed.

Required Skills/Abilities:

- Must have good written and verbal communication skills.

- Must have valuable customer relations skills.

- Ability to work well with others.

- Must have the ability to work under conditions of frequent interruptions.

- Be attentive to details.

Education and Experience:

- High School graduate or equivalent

Essential Physical Demands/Work Environment:

- Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.

📌 Customer Service Representative (Mississauga)
🏢 PGW Auto Glass
📍 Mississauga