Potential candidates will possess a positive attitude, excellent communication skills and above all, a strong commitment to customer service. Potential candidates will possess a positive attitude, excellent communication skills and above all, a strong commitment to customer service. A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, manage service scheduling system and executing daily shop administrative tasks such as phone service and filing. 510 S Service Rd, Stoney Creek, ON L8E 2V9 Monday to Friday, 7:00 AM to 3:30 PM That is why we offer competitive wages and a wide range of benefits, including medical and dental plans, group RRSP, spouse and child life insurance, employee referral bonus, sick days and discounts with Penske partners.

You can also enjoy working in a up-to-date and clean environment, comprehensive training, and exceptional growth opportunities within the company. Coordinate with customers to schedule preventative maintenance work and balance available openings with technician work schedule Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or satisfaction concerns. Assure that all Penske rental units are maintained and prepared for customers Hold vendors accountable for quality and adherence to schedule for outside work Provide customer service, assuring customers are satisfied and will return for additional business.

Coordinate with district billing clerks as necessary Keep records of rental transactions and of the number of customers entering an establishment Prepare rental forms, obtaining customer signature and other information, such as required licenses Inspect and adjust rental items to meet needs of customer Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts,



or to obtain details of complaints Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills Determine charges for services requested, collect deposits or payments, or arrange for billing Other projects and tasks as assigned by supervisor 2 years of customer service experience required ~ Ability to travel to the US for Training purposes ~ At least 1 year of hands on mechanical experience preferred ~At least 2 years of service department administration preferred ~ High School Diploma required, Bachelor’s Degree preferred ~ Prior experience with service scheduling programs and diagnostic programs preferred ~ Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment and education) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This posting is for an existing vacancy.

Penske is committed to the principle of equity in employment - As part of this commitment, Penske endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process.

About Penske Truck

Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Penske is committed to the principle of equity in employment. #

📌 Customer Service Supervisor - Full Time (Canada)
🏢 Penske Truck Leasing
📍 Canada