Drive customer success initiatives at Okta as a Customer Success Operations Manager. This hybrid position focuses on optimizing management systems and ensuring operational excellence across customer interactions. In this pivotal role, you will work closely with senior leadership to enhance collaboration within the CX organization.

Your experience in GTM operations, customer success, and analytical skills will guide the design and optimization of operational standards. By implementing rigorous processes and governing the operating rhythm, you'll significantly impact Net Revenue Retention and customer lifecycle visibility. Key Responsibilities:

- Partner with Global Operations for process consistency
- Govern the operational rhythm of the CX organization




- Own the AMER Customer Success Management System
- Drive alignment across Sales, Renewals, and Support
- Track and improve customer lifecycle phases

Requirements:

- 7+ years in customer success or revenue operations
- Proficiency in Salesforce; knowledge of Gainsight is a plus
- Robust analytical and quantitative skills
- Understanding of the customer journey and software lifecycle
- Excellent collaboration and communication skills

Leverage your operational expertise to enhance customer success at Okta and drive impactful results.

📌 Customer Success Operations Manager at Okta (Toronto)
🏢 Socket.dev
📍 Toronto