We are looking for a Customer Support Specialist to join our team. In this role, you will be the first point of contact for our customers, providing assistance, troubleshooting issues, and ensuring an excellent customer experience. The ideal candidate is a problem solver, a strong communicator, and passionate about helping people.

Key Responsibilities:

- Respond to customer inquiries via email, chat, and phone in a timely manner.

- Troubleshoot customer issues and provide effective solutions.

- Maintain accurate records of interactions and escalate complex cases as needed.

- Work closely with internal teams (technical, sales, and product) to resolve customer concerns.

- Assist in improving customer service procedures, policies, and standards.

- Educate customers on product features and best practices.





- Monitor and follow up on customer feedback to ensure satisfaction.

Qualifications:

- 1-3 years of experience in customer service, help desk, or related field.

- Robust written and verbal communication skills.

- Ability to multitask and handle a fast-paced environment.

- Familiarity with customer support tools (e.g., Zendesk, Freshdesk, Intercom).

- Problem-solving mindset with attention to detail.

- Technical knowledge or experience in SaaS support is a plus.

Why Join Us?

- Competitive salary and benefits.

- Work in a collaborative and growth-oriented workplace.

- Opportunities for career advancement and professional development.

📌 Customer Support Specialist (Winnipeg)
🏢 HeyDear.io
📍 Winnipeg