- 5+ years’ experience delivering great customer experiences in a very active workplace with constant interaction and communication with card members.
- Bilingual ability (English-French)
- Strong interest in technology, particularly fintech, and agility at learning new platforms and features
- Very strong people skills: you’re approachable, a good listener, and empathetic
- You’re a polished writer, and can craft a great email at the drop of a hat
- You know exactly how to diagnose customer issues and make customers happy
- You’re organized and efficient, nothing falls through the cracks
- Must have great attention to detail, accuracy and follow-through
- Self-motivated and will strive to achieve best possible results as you improve along the way
- Must be dependable, responsible, accountable, honest, hard working, resourceful, excited to learn new things, bright, upbeat, and friendly
- Must be looking to work in a long-term period and master the ropes of the role along the way
- Problem-solving, critical thinking, and analytical skills
- Excellent communication (written and verbal), grammar and typing accuracy, and collaboration skills

📌 Customer Support Specialist - TEST (Toronto)
🏢 Brim Financial
📍 Toronto