Join our Digital Transformation and Customer Centricity team.

Manulife Financial

Corporation is a leading international financial services provider, helping people make their decisions easier andlivesbetter. In Canada, we are accelerating a more unified digital experience that makes it easier for customers, advisors, and partners to find, access, and manage their relationship with Manulife. As Director, Unified Digital Foundations, you will report to the AVP, Unified Digital team reporting into the VP, Digital Transformation and Customer Centricity, and lead the product strategy, roadmap, and execution for foundational identity and digital access capabilities across Canada Segment digital journeys.

This role is accountable for Manulife ID, Enterprise ID, and related customer identity capabilities that enable secure, simple, and connected digital experiences. You will translate the Unified Digital vision into clear requirements,deliveryroadmaps, cross-functional decisions, and measurable outcomes, including the identity and access requirements that support the new unified homepage experience. The successful candidate will be a strong product and platform leader who canoperateacross business, technology, risk, security, privacy, fraud, operations, design, analytics, marketing, and Canada Segment teams to move strategy into execution with pace, discipline, and scale.

Define and own the vision, strategy, roadmap, and success measures for Manulife ID, Enterprise ID, and unified digital foundations. Translate the Unified Digital strategy into sequenced product priorities, transparent requirements, investment inputs, and delivery milestones. Shape identity and access capabilities that enable one customer relationship, improved product linking, simplified onboarding, and seamless movement across digital journeys.

Prioritize the roadmap using customer evidence, data, operational impact, risk requirements,



delivery capacity, and Canada Segment priorities. Lead delivery of customer identity journeys, including registration, sign-in, authentication, authorization, account recovery, profile data, privacy, and access support. Feed identity and access requirements into the unified homepage and navigation workstreams, ensuring foundations are practical, scalable, and launch-ready.

Drive sprint-level clarity across scope, dependencies, risks, decision points, and measurable outcomes. Define OKRs and performance measures for adoption, registration completion,authenticationsuccess, customer effort, operational efficiency, and business impact. Balance customer experience, security, privacy, fraud prevention, resiliency, operational readiness, and enterprise scalability.

Lead cross-functional forums and working groups to align business, technology, risk, privacy, security, fraud, legal, operations, and design partners on decisions required to move forward. Prepare clear updates, recommendations, trade-offs, and decision asks for steering committees and senior leadership forums. Coach product colleagues and strengthen product management discipline across the Unified Digital Foundations team. 10+ years of experience in digital product management, customer platforms, identity, or digital transformation. ~ Strong understanding of customer identity, digital access, privacy, and authentication. ~ Experience with identity modernization, customer platforms, or enterprise-scale digital capabilities.



~ Experience using agile delivery, customer research, analytics, and data‑driven decision‑making.

Bachelor's degree in business, Marketing, Commerce, or related field is considered an asset. Financial services or regulated industry experience is an asset. As part of our global team, we’ll support you in shaping the future you want to see.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. 125,100.00 CAD - $175,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement. #

📌 Director, Customer Identity & Digital Foundations (Toronto)
🏢 Manulife Financial
📍 Toronto