Insight Global is looking for a Director of Relationship Management for a leading human capital management client. This role will support senior leadership in developing account strategies and fostering relationships with clients and associates. It requires strong leadership, account management, and relationship skills to oversee client relationship and retention strategies through the mid-market relationship managers.

Key responsibilities include:

- Aligning with the strategic goals and priorities of product growth strategies.
- Advancing departmental and client interests in line with the company's mission, vision, and values.
- Proactively maximizing client satisfaction through effective communication and outreach.
- Executing direction of client support and retention through the leadership of the client relationship managers.
- Supporting growth objectives through sales leads, support, and loss prevention programs.
- Ability to work collaboratively and effectively within cross-functional teams, build consensus, and eliminate organizational barriers.
- Bachelor's Degree or equivalent in management experience.
- English/French Bilingualism is strongly preferred.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.



Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Skills and Requirements

- 3-5 years of experience in a leadership role within a client facing environment.
- B2B experience.
- Exceptional client service abilities, including both verbal and written communication skills, and robust active listening capabilities.
- Advanced skills in communication, influence, and negotiation with senior executives and internal teams.
- Proficiency in quickly analyzing and understanding data related to client success metrics.
- Demonstrated expertise in change management and transformational leadership, with a proven history of designing and implementing programs to enhance client success.
- Ability to work collaboratively and effectively within cross-functional teams, build consensus, and eliminate organizational barriers.
- Bachelor's Degree or equivalent in management experience.
- English/French Bilingualism is strongly preferred.

📌 Director Medical Training (Toronto)
🏢 Insight Global
📍 Toronto