The Field Analyst supports operational performance and transformation initiatives across Right Time's branch network. Reporting into the Vice President of Transformation, this role combines field productivity analytics, workforce planning, continuous improvement support, and project management office (PMO) coordination to help identify opportunities, improve execution, and drive measurable business results.

The successful candidate will work closely with Operations, Finance, HR, and Transformation leadership to analyze performance, identify trends, support improvement initiatives, and provide reporting that enables better decision-making across the organization.

This position is a hybrid role preferably located within the GTA or surrounding area. There will be occasional travel to branch locations across Canada to support operational reviews, improvement initiatives, and field studies.

Key Responsibilities

Field Productivity &

- Performance Analytics Analyze field productivity metrics including jobs per technician per day, revenue per technician, first-time fix rates, callbacks, drive time, and schedule utilization

Identify performance trends, operational gaps, and improvement opportunities across branches and regions

Develop recurring reports, dashboards, and scorecards to support operational decision-making

Support productivity studies and operational reviews by collecting, analyzing, and presenting findings to leadership

Monitor the impact of operational initiatives and track performance against established targets Workforce Planning &





- Capacity Analysis Build and maintain forecasts for field labor demand across HVAC, plumbing, and other service lines

Track technician headcount, productive hours, overtime, attrition, and workforce utilization

Analyze capacity constraints and supply-demand imbalances across branches and regions

Support seasonal workforce planning activities, including hiring, overtime, and contractor requirements during peak periods Transformation &

- Continuous Improvement Support Support continuous improvement initiatives by conducting baseline analysis, sizing opportunities, and tracking results

Assist with business case development and benefit validation for transformation projects

Maintain initiative trackers, savings logs, and performance scorecards for key transformation programs

Partner with branch and corporate leaders to collect data, monitor progress, and identify risks to project success

Support field studies, process reviews, and operational assessments to identify opportunities for standardization and efficiency Reporting &

- Project Management Office (PMO) Support Maintain project plans, milestone trackers, and status reporting for the transformation portfolio

Prepare weekly, monthly,



and ad hoc reporting packages for leadership teams

Ensure data accuracy and consistency across reporting tools and performance dashboards

Support preparation of presentations, business reviews, and executive reporting materials Qualifications No defined years of experience required, however experience in analytics, operations, consulting, FP&A;, continuous improvement, PMO, or a related field will be beneficial

Advanced Microsoft Excel skills required

Experience with Power BI, Tableau, Looker, or similar business intelligence tools preferred

Exposure to SQL, data modeling, or database reporting considered an asset

Experience supporting operational improvement or transformation initiatives is preferred

Experience within field service, construction, trades, logistics, retail operations, or other labor-intensive industries is considered an asset

Bachelor's degree in Business, Economics, Engineering, Statistics, Mathematics, or a related discipline Core Competencies Strong analytical and problem-solving abilities

High attention to detail and commitment to data accuracy

Ability to translate data into clear business insights and recommendations

Strong organizational and project coordination skills

Comfortable working with large data sets and imperfect information

Team-oriented team player with the ability to build relationships across functions

Self-motivated with a continuous improvement mindset This position is to fill an existing vacancy

📌 Field Analyst (Ontario)
🏢 Right Time
📍 Ontario