Job Summary

Responsible for performing customer support activities for equipment, systems and sub-systems at customers office or at a service center.

Essential Duties and Responsibilities The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs. Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies

Report to supervisor and/or senior technician any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.

Maintain complete and accurate service records

Interact with customers and monitor accounts

Provide on-site technical support to customers as required

Provide in office technical support for workshops and/or shows

Provide technical support and business guidance remotely through call center on non-scheduled service days. (if applicable)

Complete physical inventory when asked

Maintain and manage remote service center (if applicable)

Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.

Adhere to company guidelines regarding safety procedures

Continually develop positive relations within sales and service team

Continually develop company and product knowledge

Continually develop, exercise and maintain excellent customer relations skills





Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s

Perform product alignment and certification to specification

Maintain a minimum of service recalls

Completion of other various tasks as assigned by management

Embody and deliver the “Exceptional Everyday” Qualifications Education

☒ Bachelor’s degree is equivalent to three (3) years of experience Specific Area of Study: Electronics or related field Experience ☒ 2 to 5 years relevant experience Specific Related Experience: Field service experience in troubleshooting medical electronics equipment in medical device industry.

Skills Technically oriented with hands on Laser technical experience preferred

Familiarity with computers, DOS, Word and Excel

Working knowledge of customer needs in a medical environment

Ability to work independently Physical Demands The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. ☒ Sit; use hands to finger, handle or feel objects, tools, or controls.

☒ Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

☒ Lifting/pushing/pulling and carrying products weighing up to 50 to 75 pounds

☒ Other: Overnight travel up to 50% (if applicable); May require International travel (if applicable)

📌 Field Service Engineer 2 - Calgary, AB
🏢 Cynosure Lutronic
📍 Calgary