About Rennaï

Rennaï is a fast-growing retail beauty and modern self-care brand on a mission to make 360° self-care simple, inspiring, and accessible. Our retail ecosystem combines curated global beauty products with personalized wellness services that nurture the mind, body, and soul.

RESPONSIBILITIES

Client Experience

- Build trusted relationships through active listening, genuine engagement, and professional, empathetic communication.
- Provide exceptional clientele service by addressing inquiries, solving issues, and ensuring client satisfaction.
- Offer elevated self‑care services and experiential touchpoints to every client.

Expert Product Knowledge

- Maintain deep knowledge of our luxury fragrance portfolio, including scent composition, brand story, and usage recommendations.
- Stay up to date with new fragrance launches to provide accurate, relevant, and inspiring product guidance.

Fragrance Consultations

- Educate clients on fragrance families, scent profiles, and product benefits.
- Guide clients in discovering the perfect fragrance for every mood or occasion.
- Provide tailored product recommendations and offer samples to enhance client engagement.

RESPONSIBILITIES (CONTD)

Sales Excellence

- Consistently meet and exceed sales goals and KPIs provided by Rennaï and aligned with the Brand Experience Ambassador expectations.
- Drive conversion, units per transaction (UPT), and sales per hour (SPH) performance to achieve counter and store targets.
- Open new client profiles and capture client data with accuracy to support personalization and future engagement.

Client Relationship Building

- Leverage CRM tools to build, track,



and nurture strong client relationships.
- Conduct follow‑ups, outreach, and tailored communication to encourage repeat visits and foster long‑term loyalty.

Event & Activation Support

- Support event activations, promotional moments, and brand initiatives by actively booking clients and reaching assigned event targets.
- Champion and help execute recent product launches, ensuring compelling storytelling and strong product visibility.

Team Collaboration & Brand Contribution

- Collaborate with team members to achieve total brand counter goals and contribute to a positive, high‑performance environment.
- Uphold Rennaï’s values, service standards, and luxury retail aesthetics in every interaction.

Goals

- Successfully achieve department and brand goals through confident communication of product value and exceptional service delivery.
- Utilize interpersonal skills to upsell, cross‑sell, and tailor recommendations to each client’s self‑care needs.

Rennaï Representation

- Embody Rennaï’s values, authenticity, and esthetic with pride and professionalism.
- Serve as a passionate brand ambassador both. in‑store and during events

Continuous Learning

- Embrace a growth mindset by staying up-to-date with industry developments,



attending product trainings, and participating in brand events.
- Share knowledge with fellow team members, fostering a collaborative, supportive, and positive work environment.

THE FIRST YEAR

Months 1 – 5

- Training on brands, company culture, and ways of working.
- Preparing for store opening and learning policies and procedures and technologies/ platforms.

Month 6+

- Store opening, operations, client service, continued brand education, and active contribution to sales KPIs and performance metrics.

SKILLS AND EXPERIENCE YOU WILL NEED

- 2+ years of experience in the fragrance industry.
- High school diploma or equivalent.
- General knowledge of different fragrance brands.
- Exceptional active listening, communication, and interpersonal skills, with the ability to connect with diverse clientele.
- Self-motivated, with a proactive approach to problem-solving.
- Qualified appearance and demeanor.
- Ability to work in a fast-paced, dynamic retail environment.
- Flexibility to work evenings, weekends, and holidays.

BONUS POINTS IF YOU

- Have experience in luxury beauty or fragrance retail.
- Are passionate about perfumery and emerging scent trends.
- Embrace a self‑care and wellness‑focused lifestyle.

The brand you work with may change over time depending on the needs of the business.

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our client’s lives.

📌 Fragrance Specialist (Mount Royal)
🏢 Rennaï Rennaï
📍 Mount Royal