Type of Contract: Temporary Contract Start Date: TBD Contract End Date: November 22nd, 2027 Facilities/Guest Services Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities. YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities.

Join us in taking bold action that leads to life-changing impacts in our community. On-the-job training and professional development opportunities Opportunities to get involved in our community If you’re passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team! Responsible for Front Desk reception, customer service, security, and membership and program sales, and providing an overall welcoming setting into members, guests and residents in cooperation with other YWCA Hamilton staff.

Provides welcoming and supportive services to members, residents and customers at the front desk of the YWCA building/facility

- Welcomes, greets and assists members, residents and customers in their inquiries, issues and emergencies both in person and on the telephone in a friendly and helpful manner
- Works in cooperation with all other staff working in the facility as well as facility residents
- Promotes and sells YWCA programs, providing program information and requirements to members or customers
- Maintains reception area in a clean and tidy manner at all times
- Processes payments of permanent and temporary residents




- Operates with all standard computer and MS Office software
- Processes all computer registrations using ActiveNet
- Provides facility access control and monitors building security, escalating issues as required
- Receives deliveries, sorts and distributes mail for staff, residents and tenant groups
- Follows and maintains appropriate record keeping and maintains operating procedures in accordance with YWCA Hamilton policies and procedures and confidentiality/privacy policies
- Works safely in accordance with YWCA Hamilton health and safety practices and policies and reports all hazards and potential hazards immediately
- Full-time 37.5 hours/week
- Part-time 15-29 hours per/week
- Hours subject to changes based on facility needs
- May be required to work a variety of day, afternoon, evening and weekend hours. Completion of 1-year college in office administration or equivalent
- Minimum 1 to 2 years’ experience in customer service
- Ability to bring a feminist, anti-racist/anti-oppressive perspective to day-to-day work and strategic planning
- Excellent customer service skills in person, phone and electronically
- Proficient in Microsoft Office tools
- Ability to work a schedule that includes all shifts including days, afternoons, evenings and weekends
- Must have a current Criminal Record Judicial Matters Police check or willingness to obtain at own cost
- Bilingual English/French or other languages an asset. As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply. Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act.

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