You are the initial welcome party for all our lodging guests, providing one of the first impressions of Panorama for all our guests. A friendly, effective, and outgoing personality is critical for this position.
Essential Functions: Register guests, maintain accurate guest bills, and create reservations as needed.
Assist with guest questions and problems.
Answer hotel switchboard in a professional and friendly manner
Maintain key security and coordination of dispersed keys.
Promote resort principles and guest service philosophies.
Sell accommodations, services, and resort amenities.
Reconcile cash, receipts, and $500 float.
Follow all emergency procedures.
Maintain a clean and healthy work environment and lobby area.
Other duties as required.
Experience/Requirements: Previous Front Desk experience an asset.
Post high school education preferred.
Experience with SMS Lodging systems preferred.
Able to maintain composure when dealing with irate guests/employees.