Front Desk Associate

kihêw waciston Indigenous Centre Competition No. 26.08.187 Category Salary Closing Date

Full time Continuing (35 hours per week) MSU Band B (Steps 1-8): $20.640 - $30.029 per hour. $37,566 - $54,652 per annum (Based on 35 hours per week). The competition will remain open until a suitable candidate is found.

Category

Full-Time Continuing (35 hours per week)

Salary

MSU Band B (Steps 1-8): $20.640 - $30.029 per hour. $37,566 - $54,652 per annum (Based on 35 hours per week).

Closing Date The competition will remain open until a suitable candidate is found.

About Us

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 20,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

Opportunity

MacEwan University is seeking a Front Desk Associate for a full-time continuing opportunity with the kihêw waciston Indigenous Centre.

The Front Desk Associate performs general office and reception duties and serves as the first point of contact for visitors to the kihêw waciston Indigenous Centre, including students, staff, faculty, and community members.



The Front Desk Associate processes and performs a variety of duties such as telephone reception, word processing, filing, assisting walk-ins, receiving and ordering couriers, preparing mail outs, and other related clerical responsibilities within clearly defined procedures.

Key responsibilities include

- Greeting visitors and answering or redirecting general inquiries in person, by telephone, and via email;
- Providing visitors with information of services available to Indigenous learners, such as programing offered, as well as a tour of the Centre;
- Providing first-level responses to inquiries, utilizing discretion and judgment to screen visitors and telephone calls, and clarifying the information and/or services being requested to identify and facilitate access to the appropriate resources, triaging issues as appropriate to ensure timely responses;
- Setting up and maintaining filing systems, both electronic and hard copy, ensuring compliance with established records management and retention policies, practices, and procedures;
- Assembling, copying collates, and disseminating a variety of documents and materials;
- Classifying, sorting, and filing correspondence, records, and other documents;
- Preparing outgoing mail, faxes, and courier shipments;
- Operating a variety of office equipment such as photocopiers, fax machines, computers, and assigned software;
- Supporting the Coordinator, kihêw waciston in dispersing communications and marketing content according to the relevant communications plan, including putting up posters, updating information on the TV screen displays within the Centre, and informing the Office of Communications and Marketing/Web Services of Centre’s event updates and items requiring additional support as required;
- Planning, organizing, and scheduling meetings in the office, off-site, and via video conference as assigned; and
- Scheduling and coordinating Centre tours.

Skills

You will have:

- Strong written and verbal communication skills;




- A service-oriented mindset with a professional and friendly approach and strong commitment to customer service;
- Excellent time management and organizational skills;
- Effective problem-solving, multi-tasking, and prioritization skills with keen attention to detail;
- Demonstrated flexibility and ability to adapt to changing priorities;
- The ability to exercise judgment, discretion and tact, and handle confidential and sensitive information in an appropriate manner;
- Excellent interpersonal skills, with the ability to work independently and in a team workplace;
- The ability to take initiative and work independently with minimal supervision;
- Knowledge and understanding of Indigenous culture; and
- Proficiency in Microsoft Office (including Word, Excel, Outlook, PowerPoint, Teams, etc.), Adobe Acrobat, Google Drive, and SharePoint.

Qualifications

- A minimum of a high school diploma.
- A minimum of 1 year of related experience providing comprehensive administrative support.
- Indigenous lived experience and an understanding of Indigenous knowledge systems.
- Direct experience in a post-secondary or related public sector environment is considered an asset.
- An equivalent combination of education and experience may be considered.

Position Requirements
- This position is on campus only.

Advantages

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

- Competitive base pay
- Generous vacation time
- Secure pension plan
- Flexible benefits package
- Continuous learning culture
- Opportunities for career growth

How to Apply

To apply, please head to our MacEwan University Opportunities Page, select the job opportunity and click Apply Now. If you require assistance, please contact us at [email protected].

If you are experiencing technical difficulties when submitting your application, please try submitting through a different browser (i.e., Safari, Firefox, Chrome, etc.). If the issue persists, please send a screenshot of the error message to [email protected] so we can assist and ensure your application is received.

This position is included under the MacEwan Staff Union Collective Agreement.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

📌 Front Desk Associate (Edmonton)
🏢 MacEwan University
📍 Edmonton