Group Account Director In this role, you'll report into the Managing Director and will provide strategic and tactical leadership across multi-million-dollar engagements, while keeping abreast of daily project activities. You're experienced with identifying clients' business needs, working with creative, in-house studio, and Consumer Connections (media) teams to understand, define, and build effective solutions that generate measurable results.

Ideal candidate will:

- Thrive in an entrepreneurial workplace and be known as forward-thinking and solutions-oriented

- Have integrated advertising agency experience managing multiple portfolios of clients’ businesses

- Have a passion and genuine interest in multicultural marketing

- Have an ability to build trusting and respectful relationships with your clients and internal teams

- Be strategically minded with a strong ability to troubleshoot with clients and team members

- Instill confidence from all team members and clients that you can solve a business problem

- Demonstrate a driver personality and be highly organized

- Show the ability to lead a team, lead the client, and not just manage them

- Anticipate a client’s needs, not waiting for them to ask the question

Qualifications:

- 10–15 years of experience working in an agency environment with experience in both traditional (TV/radio/OOH) and digital

- Senior level enough to not just lead, but grow the business organically.

- Ability to build trusting and respectful relationships with clients and internal teams

- High level of understanding regarding insights and strategy

- Experience managing teams of 5+ individuals

- Ability to manage long-term, multi-million-dollar engagements with numerous stakeholders and projects

- Comfortable interacting with clients at various levels and industry backgrounds, from C-Suite to administrative support staff

- Strong ability to manage and set client expectations

Leadership





- Provide robust leadership and counsel to clients to help them identify issues and opportunities

- Lead integration across the entire integrated grid; drive cohesion and connection

- Together with EM’s executive team, hold the highest standards for the EM product

- Contribute to the vision, direction, and culture of EM via participation in the leadership team

Business Partnering

- Be seen by the client as a trusted partner truly vested in their success

- Maintain a deep and thorough understanding of the client’s business and category

Collaboration & Partnerships

- Build strong, trustful relationships with senior clients and work to establish wide client relationships across all EM team members

- Model and build strong, collaborative, and open relationships with EM team members

Strategic Thinking

- Lead in the accurate identification of the problem to be solved and appropriate options

- Ability to think on your feet

Creative Championing

- In partnership with creative and strategy leads, ensure the creative product is delivered against EM’s creative vision and standards

- Responsible for educating and fostering a desire for creative excellence from the client

- Responsible for building a desire to produce excellent creative product within the account team

Skillful Communication

- Possess persuasive and commanding presentation skills

- Adapt communications to different team member levels to ensure understanding

- Ensure all team members (including leadership) are up to date on business as required

Account Management

Ultimately responsible for

- Revenue, financial targets, and organic growth

- Account staffing, fit, and workload management

- Attention to detail and high QC standards

- Leadership of the day-to-day execution

Mentoring/Development

- Responsible for the growth and development of all members of their account team

- Expected to establish strong, trustful relationships with team members to foster team collaboration and positive attitude

Attitude + Culture Contribution

- Demonstrate a positive and helpful attitude

- Maintain a collaborative attitude with other Group Account Directors

📌 Group Account Director (Toronto)
🏢 Ethnicity Matters
📍 Toronto