The Opportunity

Under Sunwing Vacations, we are looking for a Group Sales Agent to join us in making vacation dreams come true.As a Group Sales Agent, you will be responsible for generating new sales, maximizing margins, maintaining file quality, and growing customer loyalty through service excellence.Professional, helpful, and friendly communication with customers is required, both written and by phone.Apply now and take your career to new heights under our wing!This position reports to the Group Sales Supervisor and is based in Laval, QC.

What You’ll Do: Respond to incoming calls and assist customers with product and service inquiries

Upsell and cross-sell on each call

Sell optional extras such as group seating, Elite Plus, excursions, gift certificates, and insurance

Respond to incoming emails regarding group rate requests in a professional and timely manner

Fill in for Group Sales Representatives during absences as directed by the Supervisor





Maintain product knowledge and participate in ongoing training

Other duties as assigned What You’ll Need: Up to 1 year of customer service or related experience

Excellent communication skills and enjoyment of working directly with customers

Detail-oriented, organized, and capable of multitasking

Demonstrates initiative with problem-solving and decision-making skills

Ability to work well under pressure, be flexible, reliable, and prioritize workload

Experience with Microsoft Office (email, Word, Excel)

Knowledge of Soft Voyage TTS is an asset

OPC/TICO certification is required What We Offer: Hybrid work opportunities

Great travel perks

Comprehensive benefits package

RRSP matching program

Growth opportunities

Free parking

Open-concept team-oriented workspace

Opportunity to give back through social responsibility initiatives

📌 Groups - Group Sales Agent (Laval)
🏢 Sunwing Vacations Group
📍 Laval