Position: Help Desk Technician Reports to: Senior IT Manager We are looking for a Help Desk Technician to join our IT Team!

Our Help Desk

Technician is responsible for maintaining networks, software, and equipment, resolving technical problems, and providing general IT support and assistance.

Opportunities

You will have a chance to hone your skills plus support and work alongside with another Help Desk Technician. You will also be exposed to the business side of things supporting new systems implementation and other special projects. The primary challenge is to stay organized and deliver exceptional customer service to your internal stakeholders while juggling competing priorities and tight deadlines. Here is who you are…

Drive & motivation You are support oriented and find customer service quite rewarding

You are motivated by challenges and willing to put in extra time to get the job done

You love technology and coming up with new cost-effective solutions

You are a problem solver who can make sound professional judgement Character & ABILITIES You can effectively communicate technical concepts to varied audiences

You are agile, flexible and able to adapt to changing environment

You have a positive attitude and ability to stay calm under pressure

You are organized, efficient and able to multitask Knowledge &

skills You have strong customer service and interpersonal skills

You have a solid understanding of basic Information Technology (IT) concepts, with skills in troubleshooting common IT issues in corporate environments, managing simple computer network tasks, and a foundational knowledge of IT security principles.

You are skilled in using Windows, macOS, and Linux operating systems, with expertise in managing Windows Server (2016 or newer)



and Microsoft SharePoint. Familiar with cloud technologies and have been exposed to Microsoft Intune for endpoint management.

Experience You have 2+ years of hands-on experience in IT support related role in a corporate environment

You have a degree or diploma in Information Technology or related discipline

You have basic experience working in a virtualized server workplace You have IT related certification(s), e.g.

Microsoft

Certs, CCNA, CompTIA Certs Nice-to-Have Knowledge and management capabilities within Microsoft Endpoint Management, including device policy enforcement, security configuration, and troubleshooting across diverse environments.

Knowledge and skills in administering networks using the Fortinet stack, including the configuration, management, and troubleshooting of security and network devices

Proficient in utilizing the Microsoft Power Platform things you will do… Maintain IT hardware inventory sourcing additional equipment as required Troubleshoot issues both on-site and remotely maintaining excellence with every interaction

Set up and deploy new hardware and software Manage print servers, active directory, and other server related resources

Provide mobile device and other equipment support

Participate in IT projects, including new systems and processes implementation

Improve current programs by reviewing objectives and evaluate enhancements by studying system capacities OTHER … You may on occasion work at varied times as the job requires

Primary office location: 34494 McClary Rd, Abbotsford, BC Secondary office location: We have 6 locations within the Abbotsford area that require IT support from time to time

You will need to travel between different office locations

Valid Drivers License

📌 Helpdesk Technician (Abbotsford)
🏢 Silver Hills Bakery
📍 Abbotsford