POSITION SUMMARY

Reporting to the Housekeeping Manager, the Housekeeping Supervisor plays a pivotal role in maintaining the highest standards of cleanliness and guest satisfaction.

The Housekeeping

Supervisor will assist in leading a dedicated team of housekeeping staff, take part in establishing efficient cleaning protocols, training programs and managing inventory. Exceptional communication, organizational skills, and a keen eye for detail are essential in this role. The ideal candidate will foster a warm, friendly and positive atmosphere, contributing to the overall success of our guest experience. This is a full-time year -round role, and we seek candidates who can commit to at least 1 year.

KEY RESPONSIBILITIES

-Lead and motivate the housekeeping team by setting transparent expectations, providing training and fostering a collaborative work environment

-Running the housekeeping department on the Housekeeping Managers weekend and vacation periods

-Assist in monitoring and managing housekeeping supplies and equipment. Coordinate with the Housekeeping Manager to maintain inventory levels to support daily operations, and assisting in making orders of supplies

-Organizing storage and workspaces

-Maintaining effective communication with other departments to ensure the best guest experience





-Prioritizing guest satisfaction by promptly addressing guest requests, complaints and feedback related to housekeeping services

-Conducting regular inspections of cabins and public spaces to maintain quality and address any issues promptly

-On days where the Housekeeping Manager is absent, the supervisor is responsible for handling any issues or emergencies related to the housekeeping department and promptly finding solutions

-Providing regular reports and updates to the Housekeeping Manager regarding the housekeeping staff

QUALIFICATIONS

-Previous experience in housekeeping supervision, preferably in a resort, hotel or similar setting

-Strong leadership skills and supervisory skills to supervise the housekeeping staff effectively

-Excellent communication skills when interacting with guests, staff, and other resort departments

-Ability to work well with different personalities and cultures

-Ability to maintain a high level of work ethic and attention to detail

-Highly responsible and reliable

Full time & long term contract available.

Here at Ocean Village we have a fantastic team of friendly, fun + hardworking staff!

Check us out @oceanvillage

📌 Housekeeping Supervisor (Tofino)
🏢 West Jord Ocean Village Resort
📍 Tofino