17 Aug
|
Jose Merciline
|
Alberta
17 Aug
Jose Merciline
Alberta
Responsibility: Provide general IT Service Desk queue and desk-side/home support, troubleshooting and resolutions.
Qualifications
3 - 5 years' experience working in an enterprise Service Desk/Help Desk role
End-user support, troubleshooting, Windows 10, macOS/Mac OS X, Office 365, access management (Active Directory, Azure)
Remote access and work from home support, assisting with troubleshooting VPN, audio/visual and remote meetings
Tasks
Monitor Service Desk queue, identify priority requests, resolve problems and escalate to tier 2 team members
Onboarding/offboarding end-user access, accounts and application entitlements
Participate in the execution of special projects
Be organized, detail oriented with an attention to consistency and accuracy
Able to work independently with minimal supervision
📌 IT Service Desk Generalist (4 positions to fill) (Alberta)
🏢 Jose Merciline
📍 Alberta