SCOPE OF THE JOBAs the Lead Technician, your expertise will be relied upon to act as the workshop technical lead, with overall responsibility for workshop organization, quality, and efficiency. You will be responsible for a team whose duties include performing a wide range of automotive service and mechanical repairs.RESPONSIBILITIES AND TASKS Diagnose and repair a wide range of automotive service and mechanical repairs

Oversee and lead Technicians to achieve various KPIs such as Fixed Right First Time

Handle and help resolve escalations of complicated technical cases, and act as the main point of contact with VinFast technical staff

Monitor and report on workshop performance, with responsibility over quality

Identify any roadblocks disturbing workshop flow and ensure that each technician has the tools and training required

Supervise health and safety compliance across the workshop, setting the tone and always leading by example

Oversee inventory management, making sure the workshop is tidy and well organized

Ensure that work standards and available engineering procedures are up-to-date, accurate and that all work is compliant

Hold daily meetings with the team, outlining expectations and workload for the day ahead

Plan, prepare and distribute work to technicians based on skill level, capacity and resources

Motivate, lead and inspire the team in continuous improvements and efficiencies

Identify any training needs within the team and arrange relevant training courses as required

Liaise daily with internal teams within the Service Centre including Sales, Parts,



and local Management

Other related duties as assigned WHAT YOU BRING ALONG A minimum of 5 years of experience as an Automotive Technician

Valid 310S License (or equivalent), Driver’s License and clean driver’s abstract/record

Excellent knowledge of mechanical, electrical and electronic vehicle components, prior Electric Vehicle experience an asset

Skilled in vehicle diagnostic systems and methods, a problem-solver that is capable of fixing problems when they arise, but who is also keen on understanding why they happened

Proven ability to lead by example and be innovative with processes and efficiencies

Analytical ability to understand and impact key performance indicators

Ability to motivate a team, to engage and facilitate others to achieve and succeed

Digitally savvy – ability to adopt and adapt quickly to new technology and systems A calm, considered approach with exceptional oral and written communication skills CHARACTERISTICS & TRAITS Good interpersonal skills with ability to communicate with VinFast team members

High levels of attention to detail and organization

Ability to organize, multitask, prioritize, and manage shifting responsibilities in a dynamic, cross-functional teamwork environment

Can-do mindset with high energy and robust work ethic

Demonstrated leadership and team building skills

Exercises sound judgment

Flexible and adaptable; able to deal well with modifications and changes to operations

Passion for excellence and contributing to the success of the business

📌 Lead Technician, St. Laurent (Saint-Laurent)
🏢 VinFast
📍 Saint-Laurent