Company Overview

Joe Apps Technology Support is a managed IT and cybersecurity provider focused on helping small and medium-sized businesses succeed through innovative and secure technology. Our core values - Authenticity, Collaboration, Excellence, and Continuous Improvement - guide how we work and serve our clients.

We foster a supportive team culture and operate using the Entrepreneurial Operating System (EOS) to ensure clear goals and accountability.

Job Summary

Are you passionate about technology and eager to launch your career in IT support? Joe Apps Technology Support is looking for a motivated and detail-oriented Junior Support Desk Technician to join our growing in-person team in Burlington, ON. If you love solving problems and want to grow in a client-focused, values-driven environment—we want to hear from you!

What You’ll Be Doing

As a Level 1 Remote Technician, you'll work on the front lines of our helpdesk team, delivering outstanding customer support via phone, email, and in person. You’ll troubleshoot hardware and software issues, document solutions, and contribute to an excellent client experience.

You’ll also collaborate with Level 2 Technicians and have opportunities to learn advanced tools and systems as you grow. This is a excellent entry point for someone with foundational IT knowledge looking to build a long-term career in tech.

Key Responsibilities

- Provide first-level technical support for hardware, software, and networking issues
- Resolve common issues related to Windows, Microsoft 365, peripherals,



and basic networking and other Level 1 Troubleshooting steps for line of business and other applications.
- Accurately document all customer interactions, fixes, and steps in our PSA (HaloPSA) and IT Glue
- Participate in the continuous improvement of helpdesk documentation and processes
- Contribute to a cooperative helpdesk culture with a focus on responsiveness and quality
- Escalate unresolved or complex issues to Level 2 technicians
- Uphold our values by delivering service with authenticity, empathy, and excellence and continued learning
- Assist in preparing client systems for deployment or updates
- Other duties as assigned

Qualifications & Skills

- Minimum 2 years of technical support or helpdesk experience
- Post-secondary education in IT, Computer Science, or a related field
- Strong troubleshooting skills and attention to detail
- Proficient with Windows OS/ MAC OS, Microsoft Office, and common desktop software, Apple and Windows Devices, Windows 365 and G-Suite knowledge
- Basic knowledge of networking concepts (IP, DNS, VPN, Wi-Fi)
- Basic knowledge of Helpdesk support
- Excellent communication and customer service skills
- Ability to work independently and collaboratively
- Certifications such as CompTIA A , Network ,



or Security are an asset
- Familiarity with Microsoft 365 and PSA/RMM tools is a plus
- Experience with or interest in EOS (Entrepreneurial Operating System) is a bonus

Why Join Joe Apps?

We offer competitive pay and a supportive, flexible work environment:

- Health Insurance: Comprehensive coverage for your health and wellness
- Paid Time Off: Generous vacation and personal days
- Training & Development: Ongoing learning and growth opportunities, with access to training programs and professional development resources
- Growth Environment: Join a growing tech company where your ideas are valued and your work has a direct impact
- Dynamic and Supportive Culture: Enjoy a fun, engaging work environment with regular team-building events and employee appreciation activities.

Joe Apps Technology Support is an equal opportunity employer and welcomes candidates from all backgrounds. Joe Apps Technology Support is committed to creating an inclusive, accessible work environment. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

This posting is for an existing vacancy. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Benefits

- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Level 1 Remote IT Technician (Burlington)
🏢 Joe Apps Technology Support
📍 Burlington