Elevate your IT career as a Level 2 Technical Support Analyst at Guillevin in Montréal, Quebec. Dive into challenging projects focusing on Microsoft 365, Intune, and advanced user support. As a full-time, regular employee, you’ll provide second-line support, resolve complex incidents, and enhance the overall user experience.

You’ll collaborate with an experienced IT team, tackle issues related to Microsoft Outlook, Teams, and other key technologies. You are expected to contribute to process improvements and documentation efforts in a dynamic workplace. Key Responsibilities:

- Resolve complex support requests beyond Level 1 capabilities
- Provide technical support for Outlook, email, and Teams
- Troubleshoot workstation and application incidents
- Coordinate with internal teams and vendors as needed
- Document interactions and improve the knowledge base Requirements:
- DEC, AEC, or degree in computer science
- 3–5 years in technical support or systems administration
- Familiarity with Microsoft 365 and ITSM tools
- Strong knowledge of Entra ID, Intune, and IT security
- Bilingual in French and English Utilize your technical skills and creativity to enhance user support and contribute to Guillevin's success in Montréal.

📌 Level 2 Technical Support in Montréal (Montreal)
🏢 Guillevin International
📍 Montreal