Manage service delivery team of engineers for enterprise campus and retail network services Drive a culture of automation and operational excellence, leveraging Infrastructure-as-Code and process automation principles Accountable for financial planning, budget management, vendor spend oversight Support retail & campus openings, relocations, renovations, and network infrastructure refresh initiatives Partner with Network Engineering teams Drive continuous improvement initiatives that improve service quality, operational efficiency, and customer satisfaction Foster a culture of accountability, collaboration, customer focus, and continuous improvement Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications ~8+ years of experience supporting enterprise network services and infrastructure ~3+ years of leadership experience direct management of teams ~ Experience supporting large-scale retail, campus, branch, or distributed enterprise environments ~ Strong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability,



and ITSM processes ~ Experience managing SLAs, KPIs, service governance, vendors, and service providers ~ Robust communication, analytical, and stakeholder management skills ~ Experience leading major incident response and service restoration efforts Demonstrates expertise in managing enterprise network services and infrastructure, with a strong focus on automation, operational excellence, and financial oversight. Proven ability to lead teams, drive continuous improvement, and enhance service quality in large-scale environments.

Enterprise Network Services Management Financial

Planning and Budget Management Service Level Agreement Management ATS Optimization Keywords Network Observability KPI Management Service Governance Stakeholder Management Customer Focus Bachelor's Degree in Information Technology Bachelor's Degree in Computer Science Bachelor's Degree in Engineering Bachelor's Degree in Telecommunications Service Delivery Continuous Improvement Vendor Management

📌 Manager, Network Service Delivery (Toronto)
🏢 Jobtailor
📍 Toronto