- Manage service delivery team of engineers for enterprise campus and retail network services
- Drive a culture of automation and operational excellence, leveraging Infrastructure-as-Code and process automation principles
- Accountable for financial planning, budget management, vendor spend oversight
- Support retail & campus openings, relocations, renovations, and network infrastructure refresh initiatives
- Partner with Network Engineering teams
- Drive continuous improvement initiatives that improve service quality, operational efficiency, and customer satisfaction
- Lead cross-functional resolution efforts and executive communications during major outages
- Foster a culture of accountability, collaboration, customer focus, and continuous improvement

Requirements

- Bachelor's degree or equivalent experience in Information Technology, Computer Science, Engineering, or Telecommunications
- 8+ years of experience supporting enterprise network services and infrastructure
- 3+ years of leadership experience direct management of teams
- Experience supporting large-scale retail, campus, branch, or distributed enterprise environments
- Strong knowledge of LAN, WAN, SD-WAN, routing, switching, carrier services, network observability, and ITSM processes
- Experience managing SLAs, KPIs, service governance, vendors, and service providers
- Solid communication, analytical,



and stakeholder management skills
- Experience leading major incident response and service restoration efforts

Core Competencies

Demonstrates expertise in managing enterprise network services and infrastructure, with a strong focus on automation, operational excellence, and financial oversight. Proven ability to lead teams, drive continuous improvement, and enhance service quality in large-scale environments.

Highest-signal resume keywords

- Enterprise Network Services Management
- Infrastructure-as-Code
- Financial Planning and Budget Management
- Leadership in Major Incident Response
- Service Level Agreement Management

ATS Optimization Keywords

Hard Skills

- LAN
- WAN
- SD-WAN
- Routing
- Switching
- Carrier Services
- Network Observability
- ITSM Processes
- KPI Management
- Service Governance

Soft Skills

- Strong Communication
- Analytical Skills
- Stakeholder Management
- Collaboration
- Customer Focus

Certifications & Qualifications

- Bachelor's Degree in Information Technology
- Bachelor's Degree in Computer Science
- Bachelor's Degree in Engineering
- Bachelor's Degree in Telecommunications

Industry Keywords

- Service Delivery
- Operational Excellence
- Continuous Improvement
- Vendor Management
- Cross-Functional Collaboration

📌 Manager, Network Service Delivery (Toronto)
🏢 Jobtailor
📍 Toronto