Description

At Bond, we craft and oversee creative, innovative solutions aimed at strengthening client brand loyalty. This approach leads us in exciting directions. As the Managing Director, Strategic Advisory, you will play a pivotal role in shaping our global impact by developing and managing market-relevant strategies and programs focused on enhancing Customer and Employee Experience.

As the Managing Director, Strategic Advisory, you will provide leadership, multi-disciplinary business development acumen, and day-to-day management to ensure the profitable operation, growth, and development of the global team. With an intentional focus on Culture Transformation, Change Management, Leadership Development, Enablement and Learning while inspiring highly talented people, be the champion for change, and take on key initiatives to advance Bond’s business strategy and initiatives.

Elevating Human

Experience (HX) shows empathy to create powerful experiences so that people feel seen, valued, and heard. This is rooted in the recognition that everyone, whether they find themselves acting as customers or employees, is human.

The Team:

We lead a Global multi-disciplinary Customer Experience (CX) practice that integrates

Customer Intelligence, Strategy, Digital Experience, Employee Experience, Culture Transformation, Coaching & Sustainment, Operations, and CX Measurement into a CX single, unified system,



ensuring that insight doesn’t remain theoretical, but is translated into actionable, enterprise-wide impact.

We help organizations understand what matters most to customers and employees, design experiences that deliver on those needs, and build the organizational capability to sustain and scale those experiences over time.

Requirements

- Master’s degree, preferably an MBA.
- 15+ years of working experience in a Professional Services agency environment.
- 8-10 years of management experience leading and inspiring teams.
- Financial acumen with a proven track record of full P&L; responsibility managing a business unit.

- Strong collaboration and interpersonal skills – ability to counsel, coach, develop, and achieve results through others.
- Outstanding presentation skills.
- Proven track record of bringing new offerings to market, able to blend multi-disciplinary approaches into differentiated solutions.
- Deep understanding of market trends and industry dynamics with ability to adapt strategies to meet changing market needs.
- Excellent verbal and written communication skills and ability to effectively present ideas and influence stakeholders.
- Proven experience and success identifying growth opportunities and developing current business.
- Excellent ability to build and maintain strong client relationships.

📌 Managing Director, Strategic Advisory (Toronto)
🏢 Bond Brand Loyalty
📍 Toronto