About Changepain

Changepain is a multidisciplinary pain clinic in Burnaby, BC with approximately 75 staff members providing comprehensive chronic pain management services. We combine medical expertise with allied health services in a collaborative healthcare environment. We're looking for a student interested in gaining hands-on experience in healthcare administration while contributing to improving our front desk operations and patient experience.

Position Overview

This co-op position focuses on front desk operations, patient scheduling, and administrative support in a busy pain management clinic. You'll learn healthcare office procedures, work with our EMR system and gain exposure to patient communication and clinic workflows. This is a learning-focused role where you'll receive training and mentorship while contributing to daily clinic operations.

What You'll Do

Front Desk & Patient Coordination

- Greet patients, check them in, and ensure forms and questionnaires are completed
- Answer phone calls and respond to general inquiries about clinic services, hours, and booking procedures
- Escort patients to and from treatment rooms and coordinate with clinical staff
- Maintain a welcoming, professional, and organized front desk workplace

Appointment Scheduling & Calendar Management

- Book, reschedule, and cancel patient appointments in our EMR system
- Manage physician schedules, optimize appointment slots, and maintain waitlists
- Process appointment confirmation requests and follow up with patients as needed
- Handle email inquiries related to bookings, cancellations, and rescheduling

Medical Records & Documentation





- Create and maintain electronic patient charts in Telus CHR with supervision
- Ensure accurate data entry and maintain patient confidentiality (PIPA compliance)
- Assist with filing, scanning, and organizing patient documentation

Administrative Support

- Process patient payments for appointments and services
- Assist with intake forms, patient questionnaires, and consent documentation
- Support clinic opening and closing procedures as assigned
- Help identify workflow bottlenecks and suggest process improvements

Learning Opportunities

- Shadow experienced MOAs to learn clinic workflows and best practices
- Receive training on medical terminology, healthcare privacy regulations, and EMR systems
- Gain exposure to multidisciplinary healthcare team collaboration

What You'll Learn

• How to navigate and use an EMR system (Telus CHR) for scheduling, charting, and patient management

- Healthcare privacy regulations (PIPA) and patient confidentiality best practices
- Medical office workflows including appointment coordination, patient intake, and administrative procedures
- Professional patient communication skills in a clinical environment
- How a multidisciplinary pain clinic operates and coordinates care across multiple providers
- Time management and prioritization in a fast-paced healthcare setting





What We're Looking For

Must-Haves:

- Enrolled in a co-op program at a BC post-secondary institution (college or university)
- Studying Healthcare, Medical Office Administration, Business Administration, or related field
- Strong interpersonal skills and comfortable interacting with patients, staff, and healthcare providers
- Professional demeanor with empathy and patience when working with patients experiencing chronic pain
- Detail-oriented with strong organizational and multitasking abilities
- Basic computer skills and comfortable learning new software systems
- Typing speed of at least 40 words per minute

Nice-to-Haves:

- Familiarity with medical terminology
- Previous experience in a medical office, clinic, or healthcare setting
- Experience with EMR systems
- Understanding of PIPA or healthcare privacy regulations

Why This Co-op Is Valuable

• Real Healthcare Experience: Work in an actual pain management clinic, not a simulation

- Hands-On EMR Training: Gain experience working with one of the major EMR systems in BC
- Mentorship & Training: Work alongside experienced MOAs who will teach you best practices
- Multidisciplinary Exposure: See how physicians, nurses, physiotherapists, and admin staff collaborate
- Career Foundation: Build skills and experience that translate directly to MOA positions after graduation

Work Details

• Location: ChangePain Clinic, Burnaby, BC (in-person required)

- Duration: 8 months
- Hours: Full-time (40 hours/week)
- Compensation: $19/hour

How to Apply

Send your resume and a brief cover letter

📌 Medical Office Assistant Co-op (Burnaby)
🏢 Changepain Medical and Allied Health Clinic
📍 Burnaby