Lead network resilience initiatives as a Manager of Network Reliability at ServiceNow. Your hands-on expertise in AI integration and team management will drive automation and improve infrastructure reliability. ServiceNow is seeking a Network Reliability and Resiliency Manager to enhance operational efficiency.

This role emphasizes team management, project prioritization, and driving a culture of automation. The successful candidate will also provide training, onboarding of technologies, and act as a crisis manager during incidents. Key Responsibilities:

- Manage team performance and career development
- Initiate automation and process improvement projects
- Oversee crisis management and sustainable solutions
- Analyze existing processes for efficiencies
- Provide training to partner teams interfacing with SRE

Requirements:

- Experience integrating AI into workflows and decision-making
- Robust technical skills in Linux, coding, and databases
- Proven experience in team management
- Knowledge of ITIL v3 principles
- Attention to detail and excellent communication skills

Drive network reliability and resilience at ServiceNow by leveraging your expertise in AI and infrastructure.

📌 Network Reliability Manager at ServiceNow (Toronto)
🏢 Servicenow
📍 Toronto