Step into the role of NOC Analyst at Paymentus, where you'll leverage technical expertise to monitor systems and ensure exceptional service delivery. This full time position supports 24/7 operations and requires keen investigative skills. As a NOC Support Analyst, you will work in a fast-paced environment troubleshooting various systems while focusing on core policies.

Your role will involve improving processes, responding to alarms, and assisting customer-facing departments in understanding system impacts on customers. Key Responsibilities:

- Support incident management through clear communication
- Monitor and maintain system availability continuously
- Document evolving processes and enhance workflows
- Collaborate with internal teams on customer-impacting issues
- Analyze network problems and conduct troubleshooting Requirements:
- Bachelor’s Degree or equivalent professional experience
- 1-2 years in Operation Center support roles
- 2-3 years managing Windows and Linux systems
- Experience with ticketing systems and monitoring tools
- Familiarity with wired, VPN, and Wi-Fi networking Contribute to operational success and customer satisfaction as a NOC Analyst at Paymentus.

📌 NOC Analyst - Technical Support Specialist (Richmond Hill)
🏢 Paymentus Holdings
📍 Richmond Hill