Company Description

Continental Technology Solutions is Our consulting and managed services deliver the resources and capabilities required to assess,design, build and manage an agile, flexible IT environment. You'll work with one dedicated team from strategy and assessment through design, implementation, management and optimization to reach a true end-to-end solution.

Role: Platform Manager

Location: Toronto, ON

Duration: Full-Time

Product Owner roles. large scale 24x7 operations management, ITIL Service Management, Major Incident Management, Product Management will be assets.

Knowledge of Kofax / FileNet / CMOD will be an asset.

Job responsibilities

(as manager of the document management platform):

Platform Patch Management

Environment Patching- Publish Platform Patching Schedule to all EDS stakeholders

Environment Patching- Governance, Execution along with L3 and L2 teams

Licence Management

Create and Maintain License Inventory for each platform

Provide inputs to ETS Finance and Vendor Management on timely license renewals

Currency Governance

Maintain Certificates Repository and govern renewals

Create and Maintain Currency Dashboard

Currency Issue Remediation Consulting

Create and Maintain Environment Mgmt Strategy

Access Management

Consolidation and maintenance of Non-Human IDs

Define Environment Access Control Process and up-keep

Validate and Approve Workplace Provisioning

Compliance to TRM&IS; audit for the platforms-DIAMOND

ABoR Management and Attestations

Workplace Lifecycle Mgmt

Explore and execute the consolidation opportunities for environments

Ongoing Environment lifecycle management (decommissioning)

Administer Cloud environment provisioning

Support integration testing,



performance testing and development cloud environments

Review WSPs for completeness, standards and conventions - Blue Print Certification

Blueprint Upkeep and Maintenance

Maintain, improve and enhance features, efficiency of BP

Automation Script maintenance:enhance scripts to achieve higher levels of automation

Develop scripting best practices for BPs and maintain templates for WSP

Develop standards and patterns in BP authoring specific to the platform and govern

Maintain an inventory of cloud assets

Platform Availability

Rapid Restoration Plan Development and monitor execution

High Severity Incident Management

Platform Down Time Optimization - maintain and reduce downtime needs

Report and enhance LOB wise Platform response times in partnership with L2, L3

Revise the consuming channel availability metric and publish

Perform Change Review and Approvals

D&A; EDS High Priority Platform Decision Reviews - Escalations and Reporting

Build DR Testing Schedule and govern Execution

Build Back Up&restore; Strategy, publish schedule and govern execution

Build Intrasite failover strategy, govern execution

Peak Season Readiness

SMO Readiness Strategy build and execution

Peak Season Readiness Strategy build and execution

Platform Health Checks

Perform Review and approvals of SDS, TS&P;, SIP for Projects and Support

Perform Application Health Checks-logging,



alerts installation etc

Perform Infrastructure Health Checks

Platform Capacity

Govern the Storage Provisioning plan for each LOB in the Shared Services

Govern the Network, Memory and CPU capacity for each Platform

Build and maintain 5 year Capacity Roadmap for the platform

Platform Standards

Publish performance testing standards and approve test results

Publish and maintain shared services delivery standards

Platform Availability and Capacity Total Hours Per Month

Platform Availability and Capacity Total FTE Per Month

Platform TCO Governance and Optimization:

Maintain and monitor TCO Component for platform

Quarterly Service Report assessment and Approvals

Review & optimize the AMC contracts with vendors

LOB Chargeback and Unit Rates Definitions

Perform unit rates definition and charge back calculations

Approve Monthly LOB charge back for Platforms

Refine SLA definitions for platform- address exceptions

Develop 5 year platform rates trending (with D&A; Ops and ETS Finance)

Product Optimization for the Platform:

Manage & review Product vendor relationship & effectiveness(SLAs)

Maintain and Publish a License dashboard for the platforms

Lead product strategy in D&A; shared services

Shared Services Benefits Consolidation

Perform and maintain Benefits and Value for shared services

Maintain and govern product license administration

Shared Services Product Governance and Address LOB Issues:

Create and maintain LOB service usage reports-perform LOB consulting

Conduct LOB governance meetings for product issues

Additional Information

All your information will be kept confidential according to EEO guidelines.

📌 Platform Manager (Toronto)
🏢 Continental Technology Solutions
📍 Toronto