Shape operational strategy at Equinix as Principal of Global Operations Products & Service Delivery. Lead process optimization and service delivery excellence across a diverse infrastructure portfolio. In this key role, you will harness your expertise in operational readiness and lifecycle management, bridging Product, Engineering, and Operations teams.

Your strong analytical and technical skills will be critical to standardize processes and lead business transformation initiatives that improve customer outcomes and service quality. Key Responsibilities:

- Drive continuous improvement in service delivery processes
- Establish standardized processes and operational controls
- Identify operational risks and gaps, proposing scalable solutions




- Partner with cross-functional teams to integrate operational requirements
- Support operational readiness for new product launches

Requirements:

- Bachelor's degree in Business, Engineering, or related field
- 10+ years in Business Analysis or Service Delivery
- Proven success leading cross-functional initiatives
- Solid skills in requirements gathering and stakeholder management
- Knowledge of Lean Six Sigma and Agile methodologies

Utilize your operational expertise to enhance Equinix’s global products and services.

📌 Principal, Global Operations at Equinix (Toronto)
🏢 Equinix
📍 Toronto