Supervise, coach, and support IDC Business Partners in day-to-day market management and delivery of key deliverables Monitor deliverables, priorities, KPIs, capacity, performance, and development across the region Act as Business Partner for the most critical and largest IDCs Provide ongoing performance, accountability, and continuous-improvement coaching Identify training needs and contribute to team skill development Ensure rigorous KPI and compliance monitoring, documentation, partner communication, performance reviews, and follow-up actions Review team performance analyses and validate policy recommendations before escalation to the MD Identify operational deviations and risks and recommend corrective actions Coordinate collaboration between IDC Business Partners and Stations/ROMs Centralize and structure business needs and report trends, capacity issues, partner risks, compliance issues, and organizational needs Contribute to departmental strategic planning and participate in inter-departmental meetings Harmonize processes and policies in line with Global IDC Compliance requirements Implement monitoring and optimization tools and support KPI improvement for underperforming IDCs Identify process-improvement opportunities and support current initiatives, technologies, and organizational changes Support escalation, negotiation, mediation, and management of underperforming or non-compliant IDCs Collaborate with Operations, HR,



and Legal on sensitive situations Serve as an internal reference for IDC best practices and promote Intelcom's partnership approach and values Bachelor's degree in administration, business relations, management, logistics, or a related field and 8 to 10 years of relevant experience, OR Master's/MBA and 5 to 7 years of relevant experience Experience in team management or supervision Experience in partnership development, account management, or an operating environment Knowledge of independent contractor models (strong asset) Knowledge of small business challenges, strategic planning, and financial analysis Entrepreneurial background (strong asset) Experience in logistics or operations (asset) Strong analytical and data-driven capabilities using KPIs Excellent communication and conflict management skills Strong relational intelligence Demonstrates expertise in team management, strategic planning, and performance monitoring, with a strong focus on KPI improvement and compliance. Capable of fostering partnerships and navigating complex organizational structures while driving continuous improvement initiatives. Team Management KPI Monitoring Strategic Planning Performance Analysis Conflict Management ATS Optimization Keywords Data Analysis Financial Analysis Logistics Management Compliance Monitoring Conflict Management Relational Intelligence Independent Contractor Models Partnership Development Account Management Monitoring Tools

📌 Regional Director - Asset Management (Mississauga)
🏢 Jobtailor
📍 Mississauga