COMPANY DESCRIPTION

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

Retail Sales Associate Responsibilities: Enthusiastically welcome and greet guests

Provide product information, selection, suggestion and sales

Customer billing and payment settlement

Maintaining public health, sanitation and proactive health and safety standards

Complete inventory and restock sections and supplies Additional Responsibilities May Include: Greet passersby and provide them with discount coupons to invite them to participate in the Hard Rock Café “Spin to Win” sweepstakes

Manage the “Spin to Win” customer experience by offering chances at winning to restaurant guests

Help guests exchange previously received coupons to participate in the “Spin to Win” sweepstakes.Describe discount coupon restrictions and requirements for guest participants.

Other Qualifications:



Knowledge and conversational ability in order to effortlessly provide guest experience and encourage both cross-promotion/sales of related products

Demonstrate cheerfulness and extroversion in order to greet and serve each guest

Demonstrate knowledge and conversational ability in order to effortlessly provide guest experience and encourage both cross-promotion/sales of related products and company services/activities/products across the complex

Demonstrate willingness/enjoyment to attend to the needs of others

Ability to maintain professional composure at all times while performing multiple tasks with multiple guests/multiple items/products

Previous knowledge of computerized point of sale is an asset

Ability to effortlessly recommend/ persuade/up sell all forms of store products to guests in order to maximize both the guest experience and revenue

Must be effective and accurate with receiving, merchandising, product returns, POS, cash auditing and handling

Ability to work unsupervised

Able to work outdoors

Ability to stand, sit or walk for an extended period of time or for an entire shift

Must be able to work all shifts including weekends and holidays.

Why Work For Canadian Niagara

Hotels?

No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants,



specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.

Benefits We Offer Our Associates: Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D;, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.

Growth opportunities & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.

Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.

Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.

Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.

Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance. This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!

https://canadianniagarahotelscareers.ca/

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We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

📌 Retail Associate (Spin to Win) (Niagara Falls)
🏢 Canadian Niagara Hotels Group
📍 Niagara Falls