What You’ll Be Doing

- Greet and assist customers, providing furniture and design consultation as needed.
- Build rapport with potential customers based on our brand value of customer obsession.
- Manage customer needs and resolve any issues in a timely and professional manner.
- Ensure that the visual merchandising of the store, including displays, layouts, and overall design are well maintained and align with the intended aesthetic vision.
- Ensure that the store is up to Cozey Standards in terms of cleanliness, organization, and being well-maintained at all times.
- Familiarize yourself with our products thoroughly, understanding the features, benefits, and unique selling points of each item.
- Participate in ongoing training sessions to stay updated on recent products, sales techniques, and company policies.
- Work as a team to achieve sales and KPI goals.
- Collect customer information, create draft orders, and ensure customer follow-ups are done promptly.
- Take ownership of store opening and closing routines, making sure everything runs smoothly and securely from start to finish.
- Step in as the point of contact when management isn’t on site, supporting the team and ensuring the customer experience stays seamless.
- Contribute to daily store operations by upholding Cozey standards, coaching new teammates, and spotting opportunities to make things even better.

What We’re Looking For





- 1–2 years of experience in retail sales or customer service.
- Excellent customer service skills with a friendly and approachable demeanor.
- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Attention to detail and ability to maintain a well-organized and clean work environment.
- Flexible availability, including evenings, weekends, and holidays.
- Ready for some heavy lifting (up to 50 lbs) when reorganizing the store and ability to stand for multiple hours at a time.
- Experience and/or interest in furniture, home décor, or lifestyle retail is an asset.

What We Offer

- Competitive salary dependent upon experience & quarterly bonus
- Generous paid time off.
- Dynamic and inclusive work culture.
- Opportunity to rapidly expand your career with a fast-growing start-up.

If you're ready to join us in our mission to build the best customer experience in the furniture industry and help create a world where everyone can feel at home, we'd love to talk to you!

Please note that we may use AI-powered tools to support certain steps of our recruitment process, such as pre-screening applications and coordinating interviews. These tools allow us to focus our attention where it matters most: getting to know candidates. All hiring decisions are made by people, and we are committed to maintaining a fair and inclusive process.

📌 Retail Store Ambassador & Key Holder (Montreal)
🏢 Join the Cozey team
📍 Montreal