SCOPE: This role is critical in providing Cabin personnel with the tools, information and support to ensure compliance with the safety, regulatory and on board product delivery standards. In addition this role is integral in supporting the operational goals for in-flight service.
RESPONSIBILITIES Maintain safety first
Provide day-to-day decision making, direction and support focused on the on-board product delivery, operational integrity, and regulatory requirements including the reporting of deficiencies to In-Flight Management
Provide gate support to departing flights to ensure OTP and on-board product and standards compliance
Ensure that all standards and practices are adhered to and act as a resource person for the Cabin Crew
Consistently observe and evaluate appearance checks to ensure compliance with uniform guidelines
Conduct on-going performance assessments of individual Flight Attendants to ensure quality service and compliance with specifications
Conduct and participate in the Corporate Absenteeism Management process with Cabin Crew to address attendance
Actively provide Cabin Crew with support and direction specific to corporate protocol and expectations which may include disciplinary measures and responsibilities
Attend disciplinary meetings and hearings
Analyze, record and produce daily personnel or operational data and write related activity reports
Review and resolve passenger complaints with Cabin Crew
Monitor, review and challenge delays specific to In-Flight service and investigate and report as required
Act as a site liaison between Crew Scheduling and Cabin Personnel
Perform daily In-Flight administrative duties and any other job function as determined by the superior
Able to work shift hours including weekends KNOWLEDGE AND SKILLS REQUIRED: Minimum 3 years Flight Attendant experience preferred. Must be able to hold Flight Attendant qualification
Previous experience in an operational background
Must possess and demonstrate strong Customer Service and interpersonal skills
Proven ability to lead, coach, motivate and direct subordinates
Robust organizational skills with proficiency in Microsoft Office products
Must have integrity, discretion, confidentiality and professionalism
Ability to work independently and work well with others and communicate effectively to people on all levels
Professional appearance and demeanour Diversity and Inclusion:
Air Canada Rouge is committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. We believe in celebrating the diversity of our workforce and as an equal opportunity employer, we encourage all qualified individuals to apply. Please note that preference will be given to bilingual applicants.