Description

Deliverable - Infrastructure Services

Key Responsibilities:

- End to End monitoring of OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier 2/3 or vendors as needed. These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in OPS Guelph, Kingston and regional data centres.
- Responding to high priority requests and Incidents.
- Participate in system recovery and service restoration efforts and meetings.
- Provide Operational system updates/upgrades, apply patches and address issues involved during these tasks.
- Initiating established recovery and or escalation procedures.
- Implementing Change requests for mainframe, midrange and network Platforms.
- Ensuring Service level commitments to ITS clients and stakeholders and broader public sector agencies are met.
- Participating in developing and delivering related training communications and procedural documentation.
- Participates in departmental initiatives such as Shift left and Agile monitoring.
- Participate in Yearly Systrust Audit.10-Participates in semi Annual Disaster recovery exercises.

SkillsExperience and Skill Set Requirements

Evaluation Breakdown

1. zOs mainframe systems - 25%

Parameters:

- Using specific examples, describe the experience that you have supporting large ZOS mainframe systems.

2. Knowledge of server OS hardware components and end to end system management - 25%

Parameters:

- Using specific examples,



describe your demonstrated knowledge with Unix and Wintel servers and Network Peripherals.

3. Using a specific project, describe how you demonstrated Incident and Change Management activities with solid documentation and communication skills. 5%

Parameters:

- Demonstrated of Incident and Change Management activities.
- Demonstrated ability for strong documentation and writing skills.
- Demonstrated experience in presentation, verbal and written communication skills.

4. Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%

Parameters:

- Using specific examples, describe your demonstrated knowledge of System and Application Monitoring Tools.

5. Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%

Parameters:

- Using specific examples, please describe your demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.

6. Demonstrated knowledge of OS365 Suite of products and Power BI - 5%

Parameters:

- Using specific examples, please describe your demonstrated knowledge of Communications, Collaborations and analytics tools.

Note: This position is rotational onsite work.

Must Have:

Experience supporting large ZOS mainframe systems.

Experience with with Unix and Wintel servers and Network Peripherals.

demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.

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📌 Rq09138 (Toronto)
🏢 Rubicon Path
📍 Toronto