Position Overview

We are looking for a SATCOM Technician to support the maintenance and troubleshooting of satellite communication systems at our teleport facility. This role requires strong technical expertise and problem-solving capability to ensure reliable operations across RF, baseband, and IP-based systems.

The SATCOM Technician collaborates with NOC technicians, engineering, vendors, and cross-functional teams to maintain system performance, support critical operations, and contribute to continuous improvement initiatives while mentoring junior team members.

Responsibilities

- Maintain and troubleshoot RF, baseband, and SATCOM systems and equipment
- Ensure uninterrupted satellite signal transmission and reception
- Resolve issues involving satellite modems, up and down converters, and IP-based transport systems
- Provide escalation support for complex or unresolved SATCOM issues
- Collaborate with Tier I technicians and engineering teams to resolve recurring or critical issues
- Maintain accurate records of configurations, incidents, and resolutions
- Prepare maintenance logs, technical reports, and standard operating procedures
- Ensure documentation complies with internal standards and audit requirements
- Train and mentor junior technicians on troubleshooting techniques and procedures
- Develop training materials and lead sessions to strengthen team capabilities
- Conduct routine audits and quality checks on SATCOM infrastructure
- Assist engineering teams with planned upgrades and maintenance activities
- Support the development and review of standard operating procedures and maintenance checklists




- Participate in an on-call rotation and respond to critical outages with rapid fault isolation and recovery
- Provide clear and professional updates during incident management
- Contribute to internal reviews and continuous service improvement initiatives

Qualifications

- 3 to 5 years of experience in satellite communications, RF, or IT network support
- Strong knowledge of RF systems, satellite modems, IP networking, and system integration
- Understanding of Linux and Windows-based systems
- Solid troubleshooting, documentation, and time management skills
- Experience using test equipment such as spectrum analyzers, signal generators, and power meters

Additional Requirements

- Experience with routers, switches, firewalls, and SNMP-based monitoring tools is considered an asset
- Experience with teleport or broadcast operations is preferred
- Ability to support rotating 24 by 7 on-call schedules, including weekends and holidays
- Ability to respond to incidents outside of standard working hours
- Occasional travel to support remote locations
- Ability to lift equipment, perform installation tasks, and work at height including ladders
- Comfort working in mixed environments including office space, equipment shelters, rooftops, and outdoor conditions
- Tolerance for exposure to noise, vibration, and weather conditions during inspections and maintenance

Compensation

65,000 to 95,000

Position Type

Full-time

We have 1 available position(s).

Job Title: Satellite Communications Technician

Requisition Number: 2458

Date: May 29, 2026

Location 1: Kapolei, HI

Location 2: Yona, GU

Remote: No

Business Unit: Defence & Space

Department: Information Systems & Information Technology

Job Type: Full-time

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📌 Satellite Communications Technician (Quebec City)
🏢 Calian
📍 Quebec City