Scrum Master/PM

Workplace Support Services Overview

As an experienced servant leader, the candidate will be tasked with implementing Agile practices within a program management team to ensure timely and satisfactory program execution. Additionally, they will responsible for various project management tasks including reporting, tracking workstream delivery and stakeholder management.

Responsibilities include

- Enable the assigned squad(s) by eliminating blockers, optimizing operations, facilitating ceremonies, etc.
- Coach squad members on their role and the Agile way of working
- Work with fellow Scrum Masters to share information and facilitate continuous improvement
- Facilitate all relevant Agile ceremonies (sprint planning, stand ups, retrospectives, backlog refinement sessions, etc.)
- Leverage knowledge of the support environment and function to support the squad(s) with prioritization and managing of blockers / issues, escalation and solving on issues relating to the business
- Determine and define project scope and objectives
- Prepare budget based on scope of work and resource requirements
- Track project costs in order to meet budget
- Develop and manage a detailed project schedule and work plan
- Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
- Utilize industry best practices, techniques, and standards throughout entire project execution
- Monitor progress and make adjustments as needed
- Measure project performance to identify areas for improvement
- Perform risk management and drive actions to mitigate, define ownership and proactively facilitate discussions to reduce negative impact to the project.




- Drive capacity management efforts making sure the core team members are focused on strategic and tactical demands

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Qualifications and Skills Required

- Bachelor's degree in computer science, business, or a related field
- 5+ years of working in a mature Agile environment
- 5+ years of project management and related experience
- Impeccable communication skills
- Extensive expertise of Agile and associated methodologies (Scrum, Kanban, Scrumban)
- Expertise in Agile tooling, especially JIRA
- Expert coaching ability based on Agile values and principles
- Experience with virtual collaboration and related techniques
- Prowess in creation and analytics of Agile reporting for both, squad improvement and management updates
- Highly motivated individual
- Self Starter who possess the ability to work in both an individual and team-based setting.
- Be able to operate in a demanding and dynamic environment
- Highly knowledgeable in MS Office suite of applications.
- Motivated to work and learn in a complex, fast paced environment
- Strong organization skills and attention to detail
- Ability to work and deal with ambiguity and define approaches to bring issues to resolution
- Proven ability to solve problems creatively
- Strong familiarity with Agile project management software tools, methodologies, and best practices
- Experience seeing projects through the full life cycle
- Excellent analytical skills
- Solid interpersonal skills and extremely resourceful
- Proven ability to complete projects according to outlined scope, budget, and timeline
- Preferred: Large scale Agile adoption experience
- Preferred: Financial sector experience
- Preferred: Support Services Experience

📌 Scrum Master (Quebec City)
🏢 Jose Merciline
📍 Quebec City