Position Summary: The Security Guard is responsible for maintaining a safe, secure, and welcoming commercial tower environment through proactive patrols, access control, incident response, and customer service. This role ensures the protection of people, property, and assets while delivering professional front-line support in a rapid-paced, high-traffic setting. Key Responsibilities

Security Operations &

- Site Patrol Conduct regular foot patrols to maintain a safe, secure, and welcoming environment.

Monitor entrances, exits, common areas, parking facilities, and restricted locations.

Enforce property rules, policies, and access control procedures professionally and consistently.

Identify, assess, and report suspicious activity, hazards, and security concerns.

Maintain a highly visible security presence to deter unauthorized activity and promote public safety.

Access

Control &

- Security Monitoring Control access to the property by verifying tenants, visitors, contractors, and deliveries.

Monitor CCTV systems, alarms, and other security equipment.

Ensure only authorized individuals access restricted areas.

Respond promptly to access control issues, alarms, and security breaches.

Assist with line management and visitor flow during busy periods or special events.

Emergency

Response &

- Incident Management Respond quickly and professionally to medical emergencies, alarms, disturbances, and security incidents.

Provide First Aid, CPR, or AED assistance until emergency responders arrive.

De-escalate conflicts and challenging situations using sound judgment and effective communication.





Coordinate with police, fire, EMS, and property management during emergency situations.

Follow all emergency response plans and standard operating procedures.

Customer

Service &

- Professional Conduct Deliver exceptional customer service while maintaining a professional and approachable security presence.

Respond to tenant, visitor, and client inquiries with tact, diplomacy, and professionalism.

Build positive relationships with clients, employees, and members of the public.

Represent the company with integrity, professionalism, and a customer-first mindset.

Support daily site operations and assist with additional duties as assigned. Reporting &

- Documentation Maintain accurate daily activity logs, memo books, and incident reports.

Investigate incidents and prepare detailed, objective reports.

Report safety hazards, policy violations, and security concerns promptly.

Ensure all documentation is completed accurately and submitted on time. Physical &

Working Conditions Ability to stand and walk for extended periods throughout the shift.

Comfortable working both indoors and outdoors in varying weather conditions.





Ability to respond quickly and effectively to emergencies and high-pressure situations.

Work in busy, public-facing environments requiring continuous situational awareness.

Performance Expectations

Maintain a professional, highly visible security presence at all times.

Deliver outstanding customer service while ensuring the safety and security of the property.

Respond promptly and effectively to incidents and emergencies.

Produce accurate, detailed, and timely reports.

Demonstrate professionalism, reliability, sound judgment, and strong situational awareness while upholding company standards.

Required Qualifications Valid British Columbia Security Licence.

Valid OFA Level 1 Certificate.

Minimum 1 year of security experience.

Strong English communication skills (verbal + written reports).

Strong customer service, interpersonal, and conflict-resolution skills.

High level of professionalism, integrity, and attention to detail.

Ability to remain calm and make sound decisions under pressure.

Comfortable working independently and as part of a team.

Ability to stand, walk, and patrol for extended periods (8–12-hour shifts).

Comfortable working in fast-paced, high-traffic environments.

Preferred Qualifications Experience in high-profile, commercial, retail, concierge, or corporate security.

Experience with CCTV monitoring, access control systems, and incident reporting.

Loss Prevention or Retail Security experience is an asset.

Strong observational skills with the ability to proactively identify and mitigate risks.

📌 Security Guard - Luxury Shopping Centre - Full Time (Vancouver)
🏢 Guardteck Security
📍 Vancouver