- Provide post-implementation application support, leading optimization and advisory services
- Own client outcomes, lead health checks and roadmap discussions
- Translate platform capabilities into business use cases
- Identify and design repeatable service offerings and improvements
- Collaborate with internal teams for client value Requirements - 7+ years of experience supporting Dynamics 365 Customer Engagement - 3+ years of senior-level Power BI experience - Microsoft Certifications: required two of the following: Power Platform Fundamentals / Exam PL-900, Power Platform Functional Consultant Associate / Exam PL-200, Dynamics 365 Customer Service Functional Consultant Associate / Exam MB-230, Dynamics 365 Customer Experience Analyst Associate / Exam MB-280 - Working knowledge of Dataverse, solution management, and Microsoft cloud environments - Proficiency with Microsoft Windows, Microsoft 365, and Teams Core Competencies Demonstrates extensive experience in providing application support for Dynamics 365 Customer Engagement and senior-level expertise in Power BI.



Capable of translating platform capabilities into actionable business use cases while leading client outcomes and optimizing service offerings. Highest-signal resume keywords - Dynamics 365 Customer Engagement Support - Power BI Expertise - Microsoft Certifications - Dataverse Knowledge - Microsoft Cloud Environments ATS Optimization Keywords Hard Skills - Application Support - Optimization Services - Business Use Case Development - Service Offering Design - Solution Management Soft Skills - Client Outcome Ownership - Collaboration Certifications & Qualifications - Power Platform Fundamentals - Power Platform Functional Consultant Associate - Dynamics 365 Customer Service Functional Consultant Associate - Dynamics 365 Customer Experience Analyst Associate Industry Keywords - Post-Implementation Support - Health Checks - Roadmap Discussions Tools & Technologies - Microsoft Windows - Microsoft 365 - Microsoft Teams

📌 Senior Consultant – Dynamics 365 Customer Engagement (Toronto)
🏢 Jobtailor
📍 Toronto