Join RBC as a Senior CRM Business Systems Analyst, leading the CRM Modernization program for a state-of-the-art Capital Markets Salesforce FSC Application. This role emphasizes business analysis and technical expertise in a hybrid work environment. As an Associate Director, you will drive the development of business and system requirements for a high-profile transformation program.

You will collaborate with development teams, solution architects, and business stakeholders to deliver innovative solutions for over 3,000 users across 16 countries. This position offers a unique opportunity to mentor junior analysts and shape the future of RBC's CRM systems. Key Responsibilities:

- Lead requirement gathering and documentation processes




- Collaborate with architects and developers for effective solutions
- Facilitate communication with stakeholders and QA teams
- Manage project risks alongside Scrum Master
- Build a repository of reusable documentation Requirements:
- 5-7 years as a Business Systems Analyst
- Solid experience with Salesforce Financial Services Cloud
- Proficiency in Agile methodologies and Jira
- Familiarity with data analysis and transformation techniques
- Excellent presentation skills Bring your expertise in CRM systems and business analysis to deliver impactful solutions at RBC.

📌 Senior CRM Business Systems Analyst at RBC (Toronto)
🏢 Socket.dev
📍 Toronto