- Define and communicate a compelling product vision for agent-assisted FSM workflows, aligned with company goals and contractor needs.
- Own the roadmap and ensure delivery of measurable outcomes.
- Prioritize work based on customer and business impact, not just feature output.
- Establish clear mechanisms for data-driven trade-offs and decision-making.
- Deep customer & market understanding.
- Become an expert on our users and market dynamics.
- Lead customer discovery, interviews, and usability testing.
- Oversee the full product lifecycle.
- Define and own agent-assisted workflows across Jobs, Scheduling, Customer Communications, and Payments from discovery to launch and iteration.
- Design human-in-the-loop UX for AI-driven actions.
- Translate AI capabilities into trustworthy, contractor-grade experiences.
- Own failure modes, edge cases, and recovery paths in automated workflows.
- Partner with platform and AI teams through a product and UX lens.
- Own integrations and foundational capabilities that enable agentic FSM workflows.
- Drive cross-functional collaboration to deliver timely, high-quality releases.
- Run and ship experiments that test hypotheses, validate assumptions, and accelerate learning.





Requirements

- 5+ years in product management, ideally in B2B SaaS.
- Experience running and shipping experiments in live products.
- PLG experience is a plus.
- Understanding SMB workflows in trades, construction, or service industries is a plus.
- Strong understanding of SaaS metrics and product performance drivers.
- Proven ability to influence cross-functional teams (engineering, design, GTM, Leadership, other product teams) to deliver outcomes.
- Excellent communicator, able to engage both stakeholders and senior leadership.
- Proficiency with agile, product/PLG tools (Jira, ProductBoard, Optimizely, Amplitude, Looker, Heap, etc.).
- Strong analytical, problem-solving, and prioritization skills.
- Comfortable in a fast-paced workplace, balancing multiple initiatives.

Core Competencies

Demonstrates expertise in product management with a focus on agent-assisted workflows, customer discovery, and data-driven decision-making. Proficient in leading cross-functional teams to deliver high-quality SaaS products while ensuring alignment with business goals and user needs.

📌 Senior Product Manager, SaaS Agentic Workflows (Toronto)
🏢 Jobtailor
📍 Toronto