Elevate Workforce Management at Wealthsimple, leading automation efforts that drive efficiency and reduce manual tasks. Leverage AI technologies to shape forecasting and scheduling solutions for a top-tier client support experience. Wealthsimple is on the hunt for a Senior Workforce Management Automation Engineer.

This technical role demands extensive operational insight as it focuses on building scalable AI agents and improving the WFM platform. Your expertise will help automate labor-intensive processes and influence cross-functional collaboration with data and engineering teams. Key Responsibilities:

- Build AI agents for automating WFM tasks
- Develop forecasting and scheduling models
- Enhance real-time recommendation systems
- Drive WFM platform evaluation and decisions
- Mentor analysts on automation techniques

Requirements:

- 6–8 years in contact center platform operations
- 5+ years designing end-to-end WFM solutions
- 3+ years in AI & Automation engineering
- Proficient with REST APIs and data processing
- Solid understanding of WFM systems

Shape the future of WFM technology at Wealthsimple through operational excellence and innovation.

📌 Senior WFM Automation Engineer at Wealthsimple (Toronto)
🏢 Wealthsimple Technologies
📍 Toronto