SCOPE OF THE JOB As a Service Advisor, you will be acting as the interface between VinFast customers and VinFast Technicians, advising and supporting customers through the entire service process, while ensuring the utmost in customer communication and satisfaction. Further, your expertise will be relied upon to support parts and service operations, as may be required. Interested in growing your career within electric mobility?

At VinFast, our organization is poised to expand aggressively across Canada into the years to come. As an employee, you can anticipate advancement opportunities and the potential to fast-track your career in automotive. The salary range for this role is $80,000 - $90,000.

As a Service Advisor, you will quickly solidify your value within our team.

Your responsibilities will include: RESPONSIBILITIES AND TASKS Courteously answer phone calls, electronic messages and walk-ins to address any customer concern with the highest level of response and attention to detail, promptly respond to missed phone calls

Coordinate customer appointments, allocate working time, and perform final inspection before returning the vehicle to the customer

Accurately record issues and data into Dealer Management system (DMS)

Advise customers of factory recommended maintenance requirements, outstanding field actions, previously deferred services Arrange and coordinate alternate mobility solutions such as shuttle, rideshare, loaner or rental vehicle Explain benefits and consequences of performing / declining recommended and required repairs Track estimated completion time, and communicate progress and status updates to customers

Follow up with customers on service provided; ensure they are satisfied with the experience, resolve minor customer concerns

Coordinate customer mobility solutions, provide customer convenience via vehicle pick up and delivery services





Support Service Department in performing daily tasks; increase general productivity of the service center by supporting Parts Leads, Technicians

Stage vehicles as needed

Other administrative and support functions as needed

Comply with VinFast policies, processes and standards

Deliver on measured Key Performance Indicators such as Customer Satisfaction Keep up to date in training by completing all VinFast offered training courses WHAT YOU BRING A minimum of 5 years of Service Advisor experience, EV or luxury experience preferred High School Diploma/GED or Relevant work experience

Computer proficiency in business productivity tools and software: Word, Excel, Outlook

Previous experience with SalesForce, or DMS such as CDK and/or Reynolds software an asset

Understanding of basic automotive techniques related to repair and servicing of automobiles

Professional, dependable, and committed to delivering excellent customer service

Detail oriented, highly organized, and able to multi-task effectively

Valid Driver’s License, clean driver’s abstract/record

Able to stand for 8 hours and must be able to lift up-to 50lbs

Flexibility to work retail business hours, including Saturdays and occasional evenings as required CHARACTERISTICS & TRAITS Passion, drive, ability to work with minimum supervision

Attention to detail

Strong multi-tasker; effectively handles multiple priorities, organize workload, and meets deadlines

Honest, courteous and able to demonstrate strong work ethics

Strong interpersonal skills with ability to communicate to customers and VinFast team members

Creative problem solver; not afraid to think outside the box, always with customer experience in-mind

Exercises sound judgment

Versatile and adaptable; able to deal well with modifications and changes to operations

Strive for excellence and contributing to the success of the business

📌 Service Advisor - St Laurent (Saint-Laurent)
🏢 VinFast
📍 Saint-Laurent