Description

Job Title: Service Delivery Manager

Service Delivery Managers are facilitators and change agents, with a passion for collaborative working, to support our teams and improve and deliver exceptional output. You will work directly in a squad to drive performance using Agile values, practices, and processes. Working with the Product Owner, you will support the work of the squad by maintaining the backlog and facilitating Agile ceremonies like stand ups, sprint planning, and retrospectives.

You will monitor team performance through the Squad’s metrics dashboards and help identify continuous improvement opportunities to support the team to work smarter, and more effectively.

Desired Skills

If you answer yes to the following questions you may be a excellent candidate for the EUT Service Delivery Manager Role:

- I possess and demonstrate daily the five core Morgan Stanley Values
- I bring passion to my work to inspire and motivate team members
- I have a track record coaching and supporting colleagues to embrace innovative changes to their working methodologies
- I apply innovative and creative thinking in order to solve problems and get things done
- I bring a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offs

Expected Responsibilities

 Enable organizational change in how we approach our work

 Model behaviors to support the organization’s transformation to a new way of working





 Actively create and maintain the culture within the squad based on the organization and Agile leadership behaviors

 Facilitate sprint planning, stand ups, retrospectives, and other Agile ceremonies

 Provide constructive feedback to team members to help drive Agile maturity

 Help your Product Owner to manage and prioritize work through the backlog

 Review and manage backlog items to ensure the latest work status is captured and updated as appropriate

 Maintain and update squad process metrics and artifacts to ensure accurate and transparent communications to Product Owner and other stakeholders

 Identify continuous improvement opportunities and best practices to progress the work of the squad

 Engage with Agile Coaches to help identify and deliver against training needs to support Agile practices

 Be an active member of the Service Delivery Managers Guild, sharing ideas and experiments with your fellow colleagues.

Required Trainings

 Agile Transformation | Bootcamp Deliver: an in-depth guide to Agile concepts/ practices and the Morgan Stanley implementation of Agile/DevOps

 Agile Transformation | Scrum Master: an in-depth guide to Agile concepts/ practices relevant to a Scrum Master

 Agile Transformation | Kanban: this course provides attendees with knowledge and application of the Kanban Method

📌 Service Delivery Manager (Quebec City)
🏢 Jose Merciline
📍 Quebec City