LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient.

You can learn more about LexisNexis Risk at the link below, The IT Asset Management (ITAM) and IT Service Management (ITSM) team is responsible for the design, delivery, governance, and continuous improvement of the ServiceNow platform across HAM, SAM, Incident, Major Incident, Problem, Request, Change, DevOps, SPM, and FedRAMP. The team partners closely with ITOM, Architecture, Systems Administration, Security, and other technology teams to deliver scalable, secure, and efficient platform solutions through workflow development, integrations, automation, asset lifecycle management, governance, reporting, and operational process improvement. As the platform continues to mature, the team is evolving from a primarily implementation-focused model to a more strategic, product and engineering led function, progressing through a “crawl, walk, run” maturity journey focused on expanding feature adoption, enhancing integrations and automation, and driving operational efficiency and business value across the enterprise.

We are seeking a hands-on ServiceNow Software Engineer Lead to act as the technical lead and working manager for our ServiceNow development team, with a strong focus on ServiceNow IT Service Management (ITSM) and IT Asset Management (ITAM), including Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro). This is a technical leadership role, not a purely managerial or administrative position. The successful candidate will remain hands-on with development while leading and mentoring a small team of ServiceNow Software Engineers,



ensuring high-quality engineering and alignment with platform architecture and enterprise standards.

You will be responsible for technical leadership, platform engineering, solution design, and development governance, working closely with Architecture, Product Owners, and cross-functional teams to deliver scalable ServiceNow solutions.

Technical

Leadership & Development Oversight Act as the technical lead and primary escalation point for ServiceNow developers. Mentor and coach developers, supporting their technical growth and capability development. Manage technical delivery across sprints, ensuring alignment with priorities and capacity.

ServiceNow Development & Engineering Design and develop solutions within ServiceNow across ITAM, ITSM, SPM, FedRAMP, NowAssist/AI. Troubleshoot complex platform issues and support high-quality solution delivery. Work closely with ServiceNow Architecture to design scalable and compliant solutions.

Contribute to and align with Architecture Decision Records (ADRs). Translate architectural designs into actionable development patterns and standards. Ensure solutions align with platform roadmap, data models, and governance frameworks.

Technical Ownership

Provide technical support and leadership for implementations. Asset lifecycle workflows (procure → deploy → retire) Normalization and reconciliation rules Asset-to-CI relationships Manage and support Threat Modelling and Technical Reviews. Provide technical oversight for integration design and troubleshooting.

Platform

Quality & Optimization Drive adoption of Automated Test Framework (ATF) and automated testing practices. Support platform upgrades, patching, and performance tuning. Ensure code quality, version control, and deployment governance across environments.





Maintain technical documentation, standards, and reusable development patterns. Translate business requirements into scalable technical solutions. Proven experience with the ServiceNow platform, including a strong understanding of its functionalities and best practices.

Demonstrated hands-on experience in ServiceNow development, such as building, customizing, and deploying solutions. Proven experience leading or mentoring ServiceNow developers. JavaScript and Glide API Flow Designer automation ServiceNow integrations (REST, IntegrationHub) Experience designing and maintaining CMDB data models and reconciliation rules.

Experience building custom applications (scoped/global).

Experience supporting enterprise-scale ServiceNow environments. ServiceNow Certified System Administrator (CSA) ServiceNow Application Developer (CAD) Experience leading ServiceNow development teams or technical delivery Experience delivering ITAM transformations or large-scale platform initiatives Medical Inpatient and Outpatient Insurance: Life Assurance Policies: Flexible Benefits Plan : Offering you wider choice of services and products Employee Assistance Program : Access support for personal and work-related challenges.

Flexible Working Arrangements: Balance work and personal life effectively.

National Base Pay Range: $115,400 - $192,300. Geographic differentials may apply in some locations to better reflect local market rates.This job is eligible for an annual incentive bonus. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-(phone hidden).

We are an equal chance employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. _ Please read our Candidate Privacy Policy. #

📌 ServiceNow Software Engineering Tech Lead (Surrey)
🏢 Remitly
📍 Surrey