Description

Job Type: Full-time | Location: Mackenzie, BC | Department: Operations | Reporting to: Technical Lead or Operations Manager | Work Location Type: #onsite

IREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference. IREN’s vertically integrated platform is underpinned by its expansive portfolio of grid-connected land and data centers in renewable-rich regions across the U.S. and Canada.

With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in.

The Shift Supervisor is responsible for leading on-shift Data Center Operations, providing direct supervision to Cloud Support Coordinators, Data Center Technicians and providing shift leadership for on site supporting departments. This role ensures the safe, reliable, and efficient operation of critical infrastructure while maintaining service availability, meeting SLAs, and responding effectively to incidents in a 24/7 mission-critical environment.

Reporting to the Technical Services Manager, the Shift Supervisor plays a key role in operational execution, incident response, team leadership, and shift-to-shift continuity. This position works on a rotating shift schedule.

Requirements





- High school diploma or equivalent required

- Experience in data centers or Information Technology or related journeyman trade is an asset

- 3–5 years of experience in data center operations is an asset

- Previous supervisory or team-lead experience, preferably in a 24/7 operational setting

- Proficient in MS Office suite, with comfort reporting, and email communication

- Strong understanding of incident management, change control, and operational procedures

- Proven commitment to safety, security, and compliance in a mission-critical environment
- Ability to communicate clearly, calmly, and professionally during routine operations and high-pressure incidents
- Comfortable working in a small, collaborative shift team
- Willingness to work rotating shifts, nights, weekends, and holidays as required

You Exhibit:
- Client Obsession: You take pride in delivering outstanding service.
- Teamwork: You collaborate openly and support others’ success.
- Accountability: You own your work from start to finish.
- Curiosity: You ask questions, learn quickly, and seek to improve.
- Cultural Fit: You bring positivity, reliability, and a growth mindset to every interaction.

This role requires availability for a rotational shift schedule including day, night, and weekend coverage. Candidates must be comfortable working overnight and maintaining productivity during off-peak hours. A shift premium may apply.

📌 Shift Supervisor (British Columbia)
🏢 IREN
📍 British Columbia