Firehouse Subs, founded by real firefighters, is known for its hearty, flavor-packed subs and welcoming team environment. We are currently seeking dedicated and enthusiastic Supervisors to join our Kelowna location. The ideal candidate is customer-focused, dependable, and eager to contribute in a fast-paced food service environment.

As a Supervisor, you have the ultimate responsibility for safeguarding the financial success of the restaurant and maintaining the reputation of the brand. The role has a strong hospitality element, ensuring that the restaurant delivers high-quality food and drink and good customer service. In this role, you will lead by example, motivate team members, and create a positive and energetic work environment.

Responsibilities

- Maintain high standards for customer service, product quality, and overall guest satisfaction
- Foster a positive and team-oriented work workplace
- Deliver an exceptional customer and in-store experience
- Greet and thank every customer with a smile and eye contact
- Support efficient and high-quality store operations
- Assist with cleaning and maintaining the restaurant, equipment, and physical premises
- Operate food preparation equipment safely and efficiently
- Follow all food safety, health, sanitation, and security guidelines
- Operate cash registers and handle cash transactions in accordance with company policies
- Support employee development through coaching, training,



and mentorship

What We’re Looking For

- A strong passion for customer service and hospitality
- Excellent communication and leadership skills
- Strong operational and organizational abilities
- A passion for coaching, mentoring, and developing team members
- Ability to thrive in a fast-paced environment
- Open availability and flexibility in scheduling

Qualifications

- Previous restaurant management or supervisory experience preferred
- Excellent customer service and hospitality skills
- Ability to lead a diverse team while promoting teamwork and collaboration
- Experience handling cash transactions and basic financial reporting
- Strong multitasking and problem-solving skills in a quick-paced environment
- Long-term commitment is required

Schedule Information:

- Morning Shift: Starting at 9:00 AM to 5:30 PM.
- Mid Shift: Starting at 11:00 AM to 7:30 PM.
- Closing Shifts: Starting at 3:00 PM to 11:30 PM.
- Thursday, Friday and Weekend availability is mandatory
- Holiday availability is preferred

Additional Requirements:

- Applicants must reside in Kelowna.
- Only applicants who are genuinely interested in a career in the restaurant industry should apply.

Job Type: Full-Time, Permanent

Compensation: Starting at $19.25/hour

Expected Hours: Full-time, 35-40 hours per week (additional hours available based on performance)

📌 Shift Supervisor (Kelowna)
🏢 Firehouse Subs
📍 Kelowna