- Manage the day-to-day activities for planning, coordination, and delivery of Salesforce Field Service and related system initiatives using Agile practices

- Manage a team of 4-6 developers to deliver business requirements and enhance system features

- Work closely with the Systems Specialist, managing activities related to roadmap delivery, integrations, system upgrades, and operational support

- Manage work intake, sequencing, and delivery using JIRA as the system of record for development and Salesforce for user support

- Translate prioritized backlog items into executable 2-week sprints and monthly release plans

- Manage activities across configuration, development, testing, deployment, and post-release validation

- Provide coaching, training, and guidance to team members to support skill development and high performance

- Manage team workload and capacity, including unplanned work, priority churn, and scope creep

- Guide and oversee Agile ceremonies

Requirements

- Minimum of 5 years of experience as a manager delivering Salesforce or enterprise IS solutions

- 3+ years of working in Agile delivery environments with teams adopting Agile ways of working

- 3+ years of strong working knowledge of JIRA for backlog, sprint and delivery management

- 3+ years of coordinating work with a development team





- Experience working within Salesforce ecosystem

- Ability to learn and understand software programs and new systems

- Excellent interpersonal skills, combined with solid verbal and written communication skills

Core Competencies

Demonstrates expertise in managing Salesforce Field Service initiatives and Agile delivery practices, with a strong focus on team leadership, backlog management, and system enhancements. Proven ability to coach and guide teams while ensuring effective delivery of business requirements and operational support.

Highest-signal resume keywords

- Salesforce Management

- Agile Delivery

- JIRA Proficiency

- Team Leadership

- Backlog Management

ATS Optimization Keywords

Hard Skills

- Salesforce Field Service

- Agile Practices

- Backlog Management

- Sprint Planning

- System Integration

- Configuration Management

- Testing and Deployment

- Post-Release Validation

- Team Coordination

- Capacity Management

Soft Skills

- Interpersonal Skills

- Verbal Communication

- Written Communication

- Coaching

- Guidance

Industry Keywords

- Enterprise IS Solutions

- Agile Environments

- Roadmap Delivery

- Operational Support

Tools & Technologies

- JIRA

- Salesforce

📌 Supervisor, Operational Systems (Vancouver)
🏢 Jobtailor
📍 Vancouver