Support Manager (Toronto)

Support Manager (Toronto)

17 Aug
|
Jobtailor
|
Toronto

17 Aug

Jobtailor

Toronto

- Lead transformational business initiatives across assigned business units and design future-state reconciliation solutions
- Drive organizational change management with cross-functional teams, business units, operations teams and global process service partners
- Establish enterprise reconciliation centers of excellence and best practices
- Conduct advanced business analysis and requirements elicitation
- Lead strategic stakeholder alignment and organizational transformation
- Design and optimize GL-to-source, sub-ledger, intragroup, cash, asset and n-way reconciliation processes
- Optimize SmartStream TLM configurations and implement reconciliation best practices
- Develop EPICs, user stories, process flows, UAT plans, cut-over strategies and RTB hand-over documentation
- Architect Financial Information Business Rules and static data configurations for onboarding and off-boarding
- Provide technical leadership in data transformation, ETL optimization and advanced reporting solutions

Requirements

- Bachelor's degree in Business, Information Technology, Engineering, or equivalent professional qualification
- 6+ years of business analysis experience delivering large-scale initiatives
- 3+ years leading end-to-end financial services transformation initiatives
- Deep understanding of GL matching, exception management, cash reconciliation, balance reconciliation, suspense accounts, sub-ledger reconciliation and multi-way reconciliation
- Experience in domestic banking, international banking or insurance environments
- Expertise in requirements elicitation and management, enterprise analysis, requirements analysis, solution assessment and validation
- Ability to translate financial services requirements into technical solutions
- Source-to-target data mapping and current-state versus future-state gap analysis proficiency
- Enterprise-level delivery experience across CTB,



RTB and Operations teams
- Cross-functional leadership, stakeholder engagement and change management capabilities
- Ability to work independently with minimal support
- Flexibility for occasional weekend availability during go-lives and production cutovers
- SmartStream TLM Platform proficiency
- Knowledge of GL attestation policies, reconciliation workflows and PEGA Attestation Workflow
- Understanding of trade lifecycle management and SDLC principles
- Experience with Datastage, Monarch, Apache Airflow or Python
- Tableau proficiency
- UAT testing and production release support experience
- Familiarity with JIRA and Confluence

Core Competencies

Demonstrates expertise in leading financial services transformation initiatives, with a robust focus on GL matching, reconciliation processes, and advanced business analysis. Proficient in stakeholder engagement, change management, and technical leadership in data transformation and reporting solutions.

Highest-signal resume keywords

- Financial Services Transformation
- GL Matching and Reconciliation
- SmartStream TLM Proficiency
- Requirements Elicitation and Management
- Cross-Functional Leadership

ATS Optimization Keywords

Hard Skills

- Business Analysis
- Data Transformation
- ETL Optimization
- Source-to-Target Data Mapping
- UAT Testing
- Process Flows Development
- Advanced Reporting Solutions
- Gap Analysis
- Reconciliation Process Design
- Financial Information Business Rules

Soft Skills

- Stakeholder Engagement
- Change Management
- Independent Work
- Cross-Functional Collaboration
- Organizational Transformation

Industry Keywords

- Domestic Banking
- International Banking
- Insurance
- GL Attestation Policies
- Reconciliation Workflows
- Trade Lifecycle Management
- SDLC Principles

Tools & Technologies

- SmartStream TLM
- Datastage
- Monarch
- Apache Airflow
- Python
- Tableau
- JIRA
- Confluence

📌 Support Manager (Toronto)
🏢 Jobtailor
📍 Toronto

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