Shape customer service excellence as an Operations Supervisor at Teleperformance in Yonge-Eglinton, Toronto. Lead and inspire your team to meet operational and satisfaction goals. This onsite position focuses on managing day-to-day team performance.

You will be directly responsible for customer metrics and developing a performance-driven culture. Monitor individual and team adherence to SLAs, provide in-depth feedback, and implement performance improvement strategies to enhance team capabilities. Key Responsibilities:

- Directly manage and coach team performance
- Track and report on customer satisfaction and quality metrics
- Oversee compliance with SLAs and attendance standards
- Facilitate pre-shift briefings and team updates
- Identify and rectify performance gaps through audits Requirements:
- Experience in a supervisory role within customer service
- Solid analytical and communication skills
- Proven track record in performance management
- Ability to manage stress and adapt to evolving needs
- Commitment to driving employee success and development Join Teleperformance and play a crucial role in enhancing the customer experience in Toronto.

📌 Team Performance Supervisor at Teleperformance (Toronto)
🏢 TP Canada
📍 Toronto